Brand-Driven Key Holder & Sales Leader

Free People; Berkeley (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

Free People in Berkeley, California seeks a Key Holder to support store leadership in supervising daily operations, driving sales, and creating an engaging customer experience that reflects the FP brand. You will work with the team to deliver personalized service and elevated styling across in-store and online channels.

You will lead, coach, and develop staff, maintain visual and display standards, and coordinate with partners to ensure accurate omni-channel order processing and efficient

Responsibilities

• Brand Experience: Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Brand Experience: Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Brand Experience: Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
• Leadership + Team Management: Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Leadership + Team Management: Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Leadership + Team Management: Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Visual + Business Operations: Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Visual + Business Operations: Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Visual + Business Operations: Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Communication + Relationships: Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Communication + Relationships: Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Communication + Relationships: Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Communication + Relationships: Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression
• Role Qualifications: Love for the FP brand
• Role Qualifications: Stands out as a leader
• Role Qualifications: Experience being a team player
• Role Qualifications: Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Role Qualifications: Eagerness to learn and grow within the organization
• The Perks: URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Job description

Free People in Berkeley, California seeks a Key Holder to support store leadership in supervising daily operations, driving sales, and creating an engaging customer experience that reflects the FP brand. You will work with the team to deliver personalized service and elevated styling across in-store and online channels.

You will lead, coach, and develop staff, maintain visual and display standards, and coordinate with partners to ensure accurate omni-channel order processing and efficient