Brand & Digital Director, Sam’s Club Customer Team

Procter & Gamble; Fayetteville (AR); On-site; USD 144,000 - 190,000; Full time

Job summary

Procter & Gamble is seeking an experienced Brand & Digital Director to lead marketing for the Sam's Club customer team with a digital-first focus. You will drive digital acceleration, performance marketing, and capability building across Fabric, Home, and Family categories.

The role emphasizes data-driven decision making, collaboration with senior leadership, and building capabilities within the commercial organization to achieve aggressive growth in a fast-moving retail environment.

Qualifications

• Bachelor's degree required; Master’s degree preferred. 8+ years of digital marketing experience, with a focus on performance marketing and digital acceleration.
• Superior Retail Execution: Deep understanding of retail and retailer dynamics, engaging retailers and brands to drive category growth.
• Superior Brand Communication: Experience in media planning, media data analytics, and performance marketing.
• Strong strategic, analytical, and leadership capabilities to influence diverse stakeholders, translate data into clear plans, and drive change.
• Ability to manage multiple complex projects simultaneously in a fast-paced environment.

Responsibilities

• Own and drive digital growth strategy and execution across platforms to grow sales in Sam's Club channels.
• Develop shopper marketing activations spanning digital and in-store touchpoints to boost member engagement.
• Collaborate with Sales Directors to sell-in marketing programs and secure retail execution.

Skills

Digital marketing

Performance marketing

Data analytics

Strategic leadership

Team development

Shopper marketing

Education

Bachelor's degree

MBA preferred

Tools

AI in marketing

Analytics tools

Retail media platforms

Job description

Job Location FAYETTEVILLE SALES OFFICE Job Description About P&G: P&G serves nearly 5 billion people around the world with our brands. We have one of the strongest portfolios of trusted, quality, leadership brands, including Pampers®, Tide®, Charmin®, Gillette®, and Crest®. Our community includes operations in approximately 70 countries worldwide. P&G is driven to be a force for good and a force for growth, with a focus on environmental sustainability and community impact. Join us to make an impact on brands consumers love and help us grow a better world. P&G is seeking an experienced and dynamic Brand & Digital Director to lead our marketing efforts for the Sam’s Club customer team. This pivotal role prioritizes performance marketing and digital acceleration as key drivers for sustainable growth, with a significant portion of business transacted digitally. The ideal candidate will be an exceptional marketing and digital leader with a passion for transforming consumer insights into digital engagement, driving aggressive growth in a dynamic retail environment, and possessing deep expertise across digital acceleration, performance marketing, and capability building. The candidate will also have a strong understanding of shopper behavior, shopper marketing activations, and a demonstrated ability to collaborate and manage customer team dynamics. You will be responsible for defining and executing digital-first marketing strategies that accelerate user growth across P&G categories and deliver superior value for our consumers at Sam's Club. This will include combining a portfolio of P&G brand strategies to win consumers with advanced digital and retail media capabilities, leveraging analytics and performance marketing principles to optimize our go-to-market execution. If you thrive in a collaborative, fast-paced environment, possess profound digital acumen, and are ready to shape the future of brand engagement at the point of sale, we invite you to apply.

Key Responsibilities:

• Digital Acceleration & Performance Marketing Leadership: Own and drive digital growth strategy and execution across all relevant platforms, ensuring market-leading category growth within digital channels. Develop and implement comprehensive performance marketing strategies to improve item conversion, increase traffic, and optimize online purchasing. This includes designing both offsite and onsite traffic strategies and plans, identifying retail search and digital content needs, and creating online merchandising strategies with continuous optimization. Lead the integration and activation of digital media within Sam's Club's ecosystem, leveraging member insights and utilizing both P&G and Sam's media capabilities across Fabric, Home, and Family categories. Leverage analytics and consumer insights to uncover actionable shopper motivations and barriers, translating these into effective digital marketing programs. Define, align, and champion the digital vision for P&G at Sam's Club, collaborating with P&G and Sam's leadership to shape future digital activation strategies. Utilize A/B testing, structured experimentation, and continuous optimization frameworks to refine campaign effectiveness, ad copy, creative assets, and landing page experiences on retailer platform. Monitor and analyze key performance indicators (KPIs) such as page views, conversion rates, incremental return on ad spend (iROAS) and overall incrementality to drive continuous improvement and optimize media investments and online content.
• Digital Capability Building & Team Development: Identify key digital capability gaps within the Sam's Club commercial organization and proactively develop supporting systems, training, and upskilling plans to fuel sustained digital growth across the team. Test and learn new platforms, technologies, and retailer capabilities, evaluating their potential to scale and recommending successful initiatives across the business. Elevate the team's digital skills through training and skill development related to new capabilities, establishing best practices, and scaling successes.
• Customer Team & Shopper Marketing: Develop and execute shopper marketing strategies and activations specific to Sam's Club, spanning both digital and in-store touchpoints to drive member engagement and sales. Partner across the P&G Sam's Club Commercial organization and Sam’s Club team to deliver digital sales growth through identifying category-specific digital growth models and implementing plans to improve overall business performance. Connect P&G Brands with Members by leveraging the P&G Household Needs portfolio to create omni-channel moments that resonate and align with Sam's Club's strategic priorities. Collaborate with Sales Directors to sell-in marketing programs to brands and categories to secure superior retail execution.

Job Qualifications

• Bachelor's degree required; Master's degree (e.g., MBA) preferred. 8+ years of digital marketing experience, with a focus on performance marketing and digital acceleration within a fast-moving consumer goods (FMCG) company, preferably with experience in a club or mass retail environment. Demonstrated expertise in digital commerce fundamentals, marketing technology (AI, algorithms, off-the-shelf platforms), search strategy, content superiority, and overall digital ecosystem management. Proven track record of delivering measurable business results and driving market share growth through effective, data-driven digital strategies and commercial acumen.
• Superior Retail Execution: Deep understanding of retail and retailer dynamics, effective engagement across retailers and brands, and a focus on category growth.
• Superior Brand Communication: Experience in media planning, media data analytics, and performance marketing.
• Strong strategic, analytical, and leadership capabilities to influence diverse stakeholders, translate complex data and digital performance metrics into clear plans, and drive organizational change. Exceptional learning agility, embracing an "at retail" speed entrepreneurial spirit and proactively seeking knowledge to expand impact. Excellent communication and interpersonal skills to influence diverse stakeholders internally and externally, including senior retail partners.
• Ability to manage multiple complex projects simultaneously in a fast-paced environment.

Starting Pay/Salary Range: $144,000 – $190,000 Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Schedule Full time Job Number R000158031 Job Segmentation Experienced Professionals Starting Pay / Salary Range $144,000.00 - $190,000.00 / year

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE. Procter & Gamble participates in E-Verify. Qualified individuals will not be disadvantaged based on being unemployed. P&G is dedicated to meeting the needs of applicants requesting an accommodation/adjustment due to a disability in order to complete the online application process. If you have a disability that affects your ability to complete our online application process, please visit our Disability Accommodation Page.

P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.