Brand Designer

Assembled; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Generous medical, dental, and vision

Unlimited time off

Monthly development credits

Paid parental leave

Catered lunches and stocked kitchen

401(k) plan enrollment

Job summary

Assembled is seeking a Brand Designer to own and elevate our visual identity across marketing touchpoints. You’ll shape a brand that resonates with CX and support leaders, evolving what exists into a clearer, AI-enabled design language.

You’ll build design systems, templates, and libraries that scale with the company’s growth, while collaborating with designers, contractors, and internal stakeholders. This role is in-person at our San Francisco or New York offices.

Qualifications

• 5–8 years in brand design or creative direction at a high-growth startup or agency.
• Portfolio showing range across brand work and conversion-driven assets.
• Demonstrated ability to adopt AI tools to speed up workflows.
• Strong strategic instincts with ability to translate ambiguity into clear creative direction.
• Experience building and documenting design systems used by real teams.
• High ownership, fast decision-making, and bias for action.
• Collaborative by default, receptive to feedback and stakeholder alignment.

Responsibilities

• Own Assembled's visual identity within marketing, including brand system and language.
• Design and art-direct core marketing assets: website, emails, events, ads, swag, collateral.
• Build AI-native design systems and reusable templates for automation.
• Automate repeatable production tasks to focus on high-order creative work.
• Translate positioning into clear creative that resonates with CX and support leaders.
• Lead creative on campaigns, launches, and events from concept to execution.
• Set the creative bar and manage relationships with designers, contractors, and agencies.

Skills

Brand design

Creative direction

AI adoption mindset

Adobe & Figma proficiency

Design systems

Ownership

Collaboration

Tools

Adobe Creative Suite

Figma

Job description

About Assembled

Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved.

About Assembled

Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved.

Behind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments.

More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled. We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.

The Role

We're looking for a Brand Designer who builds brands that stop people mid-scroll and keep them consistent across every touchpoint, from a conference booth to an email send. As a key creative hire on our Marketing team, you'll own the visual and brand identity for a company in the middle of a meaningful repositioning. You won't be starting from zero, but you'll have real latitude to evolve what exists and raise the bar.

This is a high-impact role at the intersection of brand strategy and hands-on craft. You'll build design systems that are AI-native from the ground up: structured so repeatable work can be automated, delegated to agents, or executed by teammates without your direct involvement. That's not about doing less. It's about freeing yourself up for the creative challenges worth your full attention.

We're in-person 5 days a week from our bright, airy offices in the Mission (San Francisco) and Chelsea Market (New York).

What You'll Do

• Own Assembled's visual identity within the marketing context: brand system, design language, typography, color, motion, and everything in between
• Design and art-direct core marketing materials: website, email campaigns, event assets, ads, swag, sales collateral, and more
• Build AI-native design systems, including templates, design files, component libraries, and guidelines that AI tools and teammates can execute from reliably
• Automate repeatable production tasks (asset resizing, templated collateral, social variants, email layouts) so your time stays focused on higher-order creative work
• Translate positioning and messaging into creative that resonates with CX and support leaders who are skeptical of hype and respond to clarity
• Lead creative on campaigns, product launches, and events from concept through execution
• Set the creative bar and manage relationships with designers, contractors, and agency partners

What You Bring

• 5 to 8 years of brand design or creative direction experience at a high-growth startup or at an agency working with B2B tech clients
• A portfolio showing range: opinionated brand work and practical, conversion-driven marketing assets
• A genuine AI adopter mindset: you've integrated AI tools into your workflow, you know where they accelerate your work, and you're actively exploring what's next
• Strong strategic instincts and the ability to translate ambiguous inputs into clear creative directionProficiency with the full Adobe and Figma suite; motion/video experience is a plus
• Experience building and documenting design systems that hold up under real-world team usage
• High ownership orientation: you move fast, make judgment calls, and know when to ask for alignment versus just shipping
• Collaborative by default: you take feedback well, give it generously, and bring stakeholders along without designing by committee

Our U.S. Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Catered lunches every day (M-F) and fully stocked kitchen
• 401(k) plan enrollment

The estimated base salary range for this role is $150,000 - $190,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

For United States Applicants

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For United Kingdom Applicants

Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.