Brand Designer

Assembled; New York (NY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Unlimited time off

Wellness credits

Parental leave

Catered lunches

401(k)

Job summary

Assembled, a fast-growing brand in customer support technology, seeks a Brand Designer to own its visual identity across marketing and product touchpoints in New York. You’ll shape the brand during a meaningful repositioning and work with a talented Marketing team.

You’ll build AI-native design systems, collaborate with designers and contractors, and lead campaigns from concept to execution, in a role that blends strategy with hands-on craft.

Qualifications

• 5–8 years of brand design or creative direction experience
• Portfolio showing range of branding and marketing assets
• AI adoption mindset with integrated AI tools
• Proficiency with Adobe Creative Suite and Figma; motion/video a plus
• Experience building and documenting design systems
• High ownership orientation and fast decision-making
• Collaborative by default and able to work with stakeholders

Responsibilities

• Own Assembled's visual identity across marketing channels
• Design and art-direct core marketing materials
• Build AI-native design systems and component libraries
• Automate repeatable production tasks to free time
• Translate positioning into clear creative for CX leaders
• Lead creative on campaigns, launches, events
• Set creative bar and manage designers and partners

Skills

Brand design

Creative direction

AI tools adoption

Adobe Creative Suite

Figma

Design systems

Ownership

Collaboration

Tools

Adobe Creative Suite

Figma

Motion graphics

Job description

About Assembled

Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved.

About Assembled

Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved.

Behind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments.

More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled. We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.

The Role

We're looking for a Brand Designer who builds brands that stop people mid-scroll and keep them consistent across every touchpoint, from a conference booth to an email send. As a key creative hire on our Marketing team, you'll own the visual and brand identity for a company in the middle of a meaningful repositioning. You won't be starting from zero, but you'll have real latitude to evolve what exists and raise the bar.

This is a high-impact role at the intersection of brand strategy and hands-on craft. You'll build design systems that are AI-native from the ground up: structured so repeatable work can be automated, delegated to agents, or executed by teammates without your direct involvement. That's not about doing less. It's about freeing yourself up for the creative challenges worth your full attention.

We're in-person 5 days a week from our bright, airy offices in the Mission (San Francisco) and Chelsea Market (New York).

What You'll Do

• Own Assembled's visual identity within the marketing context: brand system, design language, typography, color, motion, and everything in between
• Design and art-direct core marketing materials: website, email campaigns, event assets, ads, swag, sales collateral, and more
• Build AI-native design systems, including templates, design files, component libraries, and guidelines that AI tools and teammates can execute from reliably
• Automate repeatable production tasks (asset resizing, templated collateral, social variants, email layouts) so your time stays focused on higher-order creative work
• Translate positioning and messaging into creative that resonates with CX and support leaders who are skeptical of hype and respond to clarity
• Lead creative on campaigns, product launches, and events from concept through execution
• Set the creative bar and manage relationships with designers, contractors, and agency partners

What You Bring

• 5 to 8 years of brand design or creative direction experience at a high-growth startup or at an agency working with B2B tech clients
• A portfolio showing range: opinionated brand work and practical, conversion-driven marketing assets
• A genuine AI adopter mindset: you've integrated AI tools into your workflow, you know where they accelerate your work, and you're actively exploring what's next
• Strong strategic instincts and the ability to translate ambiguous inputs into clear creative directionProficiency with the full Adobe and Figma suite; motion/video experience is a plus
• Experience building and documenting design systems that hold up under real-world team usage
• High ownership orientation: you move fast, make judgment calls, and know when to ask for alignment versus just shipping
• Collaborative by default: you take feedback well, give it generously, and bring stakeholders along without designing by committee

Our U.S. Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Catered lunches every day (M-F) and fully stocked kitchen
• 401(k) plan enrollment

The estimated base salary range for this role is $150,000 - $190,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

For United States Applicants

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For United Kingdom Applicants

Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.