Brand Community Lead | Remote & Flexible Hours

MySource Digital Marketing; Kalispell (MT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Training & development

Career advancement

Job summary

MySource Digital Marketing in Kalispell, Montana is seeking a Community Manager. In this role, you will be the voice of our clients' brands on social media, engaging followers, responding to comments, and building loyal communities.

The ideal candidate will have over 2 years of community management experience, strong communication skills, and a customer service mindset. We offer flexible work options and an environment that values work-life balance and collaboration.

Qualifications

• 2+ years experience in community management.
• Strong written communication skills are essential.
• Experience in customer service and crisis handling.

Responsibilities

• Engage with followers and respond to comments.
• Build and nurture online communities.
• Monitor brand mentions and escalate issues.
• Generate user-generated content and engagement.

Skills

Community management

Excellent written communication

Customer service mindset

Crisis handling

Empathy

Job description

As a Community Manager, you will be the voice of our clients' brands on social media. You'll engage with followers, respond to comments, and build loyal communities.

This role requires excellent communication and empathy. You'll create positive experiences that turn followers into fans.

Responsibilities

• Respond to comments and messages
• Build and nurture online communities
• Monitor brand mentions and sentiment
• Escalate issues appropriately
• Generate UGC and engagement
  
  

Must Have

• 2+ years community management
• Excellent written communication
• Customer service mindset
• Crisis handling experience
• Strong empathy and patience
  
  

Nice to Have

• Multiple language skills
• Forum moderation experience
• Social listening tool expertise
• Brand ambassador program management
• Event community building
  
  

What's great in the job?

• Build meaningful connections
• Be the brand voice
• Learn from community insights
• Work with engaged audiences
• Collaborative team
• Flexible hours
  
  

Our Company

Discover our services.

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What We Offer

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of our clients and our company.

We believe in work-life balance, continuous learning, and celebrating our wins together.

Perks

Competitive salary

Flexible work options.

Growth

Training & development

Career advancement.

Team Culture

Collaborative environment

Regular team events.

Remote Friendly

Work from anywhere

Flexible scheduling.