Client & Project Manager Client Services ·

Basil Design Company.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Basil Design Company seeks an experienced Client & Project Manager to serve as the main point of contact between clients and our internal team, ensuring projects stay on time, within scope, and exceed expectations.

You'll collaborate with designers, developers, and clients to coordinate tasks, manage timelines, and maintain high client satisfaction across diverse industries in a fast-paced agency environment.

Qualifications

• 3+ years in client management, project management, or a related role.
• Experience coordinating designers, developers, and clients.
• Strong timeline and resource management.
• Experience in a design or creative agency environment.

Responsibilities

• Serve as the primary contact for clients, keeping communication clear and relationships strong.
• Oversee the project lifecycle from kickoff to completion, managing timelines, budgets, and deliverables.
• Coordinate with designers and developers so work aligns with project goals and client expectations.
• Identify and manage project risks, issues, and changes, keeping clients informed and involved in decisions.
• Update clients on progress regularly, gather feedback, and address concerns.
• Create and maintain project documentation, including timelines, scopes, and briefs.
• Facilitate team meetings and keep everyone involved in a project aligned.

Skills

Charismatic

Multitasking

Detail-oriented

Problem-solving

Collaborative

Accountable

Client management

Timeline management

Cross-functional teams

Budget management

Agency experience

Tools

Notion

Slack

Figma

Google Workspace

Job description

We are a brand design and web development agency creating custom work for companies across a variety of industries. Our team is dedicated to delivering high-quality work, making sure our clients’ business goals are met through exceptional design, branding, and user experience.

High quality client experiences are the most important part of our business. Our clients are our sales team, and our work is our marketing.

About this opportunity

We are seeking an experienced, detail-oriented Client & Project Manager to join our team. You will be the main point of contact between clients and our internal team, making sure projects are delivered on time, within scope, and beyond expectations. You will work closely with designers, developers, and clients to coordinate tasks, manage timelines, and keep client satisfaction high.

Responsibilities

• 01 Serve as the primary contact for clients, keeping communication clear and relationships strong.
• 02 Oversee the project lifecycle from kickoff to completion, managing timelines, budgets, and deliverables.
• 03 Coordinate with designers and developers so work aligns with project goals and client expectations.
• 04 Identify and manage project risks, issues, and changes, keeping clients informed and involved in decisions.
• 05 Update clients on progress regularly, gather feedback, and address concerns.
• 06 Create and maintain project documentation, including timelines, scopes, and briefs.
• 07 Facilitate team meetings and keep everyone involved in a project aligned.

Requirements

Personal Skills Required

• Highly charismatic.
• Able to manage multiple projects at once in a fast-paced environment.
• Highly organized with strong attention to detail.
• Problem-solving mindset that anticipates risks before they land.
• Collaborative, proactive, and highly accountable.
• Comfortable managing expectations and navigating difficult conversations.
• 3+ years in client management, project management, or a related role.
• Strong grasp of timeline and resource management.
• Experience with cross-functional teams of designers, developers, and marketers.
• Able to keep projects within budget.
• Experience in a design or creative agency environment.

Software Required

• Proficiency in Notion, Slack, and Figma.
• Strong familiarity with Google Workspace.

Nice to Have

• Familiarity with Adobe Creative Suite.
• Experience with web development workflows and terminology.