Brand Ambassador RETAIL DC

Leica Camera North America; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

Leica Camera North America is seeking a dedicated Brand Ambassador in Washington, DC to enhance the customer experience through exceptional service and product promotion. This role requires a passion for photography and a customer-centric approach, ensuring brand loyalty and satisfaction in a dynamic retail environment. Ideal candidates will have retail experience, a keen understanding of photography, and the enthusiasm to represent a renowned brand.

Qualifications

• Premium retail and/or customer service experience required.
• Previous sales experience in photography or consumer electronics is a plus.
• Strong passion for photography and understanding of photography concepts.

Responsibilities

• Provide premium customer service and maintain customer satisfaction.
• Promote and sell Leica products while assisting customers.
• Contribute to maintaining store's CRM system.

Skills

Customer Service

Sales

Photography Knowledge

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

POS System

Imaging Software (Lightroom/Photoshop)

Job description

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Description

Job Overview: Leica Camera is seeking a dynamic and passionate Sales Associate/Brand Ambassador to join our team. As a Sales Associate/Brand Ambassador, you will represent the iconic Leica brand and play a pivotal role in delivering an exceptional customer experience. You will be responsible for promoting and selling Leica products, providing expert guidance to customers, and nurturing brand loyalty.

Description

Job Overview: Leica Camera is seeking a dynamic and passionate Sales Associate/Brand Ambassador to join our team. As a Sales Associate/Brand Ambassador, you will represent the iconic Leica brand and play a pivotal role in delivering an exceptional customer experience. You will be responsible for promoting and selling Leica products, providing expert guidance to customers, and nurturing brand loyalty.

Role Overview

• Provide premium customer service and maintain superb customer satisfaction before, during and after a sale
• Engage and build relationships with customers by sharing your interest, passion and experience in photography
• Collect customer information and contribute to maintaining the store's CRM system
• Learn technical and practical features of the entire Leica product line
• Assist customers in the selection of products for themselves and as gifts
• Develop technical and artistic photographic knowledge
  
  

Core Responsibilities

Brand

• Be a genuine Brand Ambassador for Leica. Understand the desire and appreciation of the legacy, technological innovation and exquisite design of our products
• Promote products by liaising with Leica and third party resources
  
  

Photographic Sales

• Assist in providing in-store and off-site demonstrations of full product line, as needed
• Demonstrate technical selling skills and product knowledge for consumer and professional photography and sport optic products
• Cross-sell/promote accessories, Leica Akademie offerings and store photographic exhibits and events as related to product purchase
• Responsible for monthly/yearly sales goals
  
  

Customer Service

• Adhere to premium customer service procedures (‘Thank You' notes, follow-up e-mails, personal notification of upcoming events, etc.)
• Gather, enhance and maintain customer data for store CRM system
• Assist in developing and maintaining VIP relationships
• Maintain contact with potential and current customers
  
  

Operational

• Ensure cash handling procedures and transactions, orders and paperwork are all completed and maintained accurately
• Maintain store services and physical presentation
• Positively interact and cooperate with all team members
• Such other duties as the General Manager may, at times, reasonably require
• Assist with in store / via phone / via web & social media
  
  

Leica Camera Inc. Support

• Available to provide support for any other Leica Camera Inc. requirement potentially including on-site support to other Leica Stores and consumer shows (i.e. PPE, PMA)
  
  

Position Requirements

Requirements

• Knowledge of the Leica brand, it’s history and products
• Premium retail and/or customer service experience
• Confident and articulate
• Premium self-presentation
• Emotionally intelligent
• Professional, energetic, positive, and proactive work ethic
• Disciplined, organized, detail oriented
• Goal oriented and self-motivated to achieve and surpass personal and store sales objectives
• Strong in building and maintaining positive customer relationships
• Numerate
• PC literate (ideally: MAC; MS Office Suite; POS System (Lightspeed); Imaging Software (Lightroom/Photoshop)
• Photography experience a plus
  
  

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous sales experience, particularly in the photography or consumer electronics industry, is a plus.
• Strong passion for photography and an understanding of photography concepts.
• Exceptional interpersonal and communication skills.
• Ability to work effectively in a team and independently.
• Sales-driven with a proven track record of meeting or exceeding sales targets.
• Technically savvy and comfortable with using point-of-sale systems.
• Professional appearance and demeanor.
• Flexibility to work weekends and holidays as needed.
  
  

About the Organization Leica Camera is an international, premium manufacturer of cameras and sports optics. The legendary reputation of the Leica brand is based on a long tradition of excellent quality, German craftsmanship and German industrial design, combined with innovative technologies. An integral part of the brand's culture is the diversity of activities the company undertakes for the advancement of photography. In addition to the Leica Galleries and Leica Akademies spread around the world, there are the Leica Hall of Fame Award and, in particular, the Leica Oskar Barnack Award (LOBA), which is considered one of the most innovative sponsorship awards existing today. Furthermore, Leica Camera AG, with its headquarters in Wetzlar, Hesse, and a second production site in Vila Nova de Famalicão, Portugal, has a worldwide network of its own national organizations and Leica Retail Stores.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Photography

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