Brand Ambassador RETAIL DC

Delphi Technologies; Washington (District of Columbia); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Sales Associate/Brand Ambassador to join their team. This role involves representing a prestigious brand, delivering exceptional customer experiences, and promoting high-quality products. You will engage with customers, share your enthusiasm for photography, and help build lasting relationships. With a focus on premium service, you will also assist in achieving sales goals and maintaining a vibrant store environment. If you have a strong passion for photography and a knack for customer service, this is the perfect opportunity for you.

Qualifications

• Premium retail experience with a focus on customer satisfaction.
• Knowledge of the Leica brand and its products is essential.

Responsibilities

• Provide exceptional customer service and maintain high satisfaction levels.
• Assist customers in selecting products and provide expert guidance.

Skills

Customer Service

Sales Skills

Photography Knowledge

CRM Management

Technical Selling

Education

High School Diploma

Bachelor's Degree

Tools

POS System (Lightspeed)

Imaging Software (Lightroom/Photoshop)

MS Office Suite

Job description

About the Organization Leica Camera is an international, premium manufacturer of cameras and sports optics. The legendary reputation of the Leica brand is based on a long tradition of excellent quality, German craftsmanship and German industrial design, combined with innovative technologies. An integral part of the brand's culture is the diversity of activities the company undertakes for the advancement of photography. In addition to the Leica Galleries and Leica Akademies spread around the world, there are the Leica Hall of Fame Award and, in particular, the Leica Oskar Barnack Award (LOBA), which is considered one of the most innovative sponsorship awards existing today. Furthermore, Leica Camera AG, with its headquarters in Wetzlar, Hesse, and a second production site in Vila Nova de Famalicão, Portugal, has a worldwide network of its own national organizations and Leica Retail Stores.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Overview: Leica Camera is seeking a dynamic and passionate Sales Associate/Brand Ambassador to join our team. As a Sales Associate/Brand Ambassador, you will represent the iconic Leica brand and play a pivotal role in delivering an exceptional customer experience. You will be responsible for promoting and selling Leica products, providing expert guidance to customers, and nurturing brand loyalty.

Role Overview

• Provide premium customer service and maintain superb customer satisfaction before, during and after a sale

• Engage and build relationships with customers by sharing your interest, passion and experience in photography

• Collect customer information and contribute to maintaining the store's CRM system

• Learn technical and practical features of the entire Leica product line

• Assist customers in the selection of products for themselves and as gifts

• Develop technical and artistic photographic knowledge

Core Responsibilities

Brand

• Be a genuine Brand Ambassador for Leica. Understand the desire and appreciation of the legacy, technological innovation and exquisite design of our products

• Promote products by liaising with Leica and third party resources

Photographic Sales

• Assist in providing in-store and off-site demonstrations of full product line, as needed

• Demonstrate technical selling skills and product knowledge for consumer and professional photography and sport optic products

• Cross-sell/promote accessories, Leica Akademie offerings and store photographic exhibits and events as related to product purchase

• Responsible for monthly/yearly sales goals

Customer Service

• Adhere to premium customer service procedures (‘Thank You' notes, follow-up e-mails, personal notification of upcoming events, etc.)

• Gather, enhance and maintain customer data for store CRM system

• Assist in developing and maintaining VIP relationships

• Maintain contact with potential and current customers

Operational

• Ensure cash handling procedures and transactions, orders and paperwork are all completed and maintained accurately

• Maintain store services and physical presentation

• Positively interact and cooperate with all team members

• Such other duties as the General Manager may, at times, reasonably require

• Assist with in store / via phone / via web & social media

Leica Camera Inc. Support

• Available to provide support for any other Leica Camera Inc. requirement potentially including on-site support to other Leica Stores and consumer shows (i.e. PPE, PMA)

Position Requirements

Requirements:

• Knowledge of the Leica brand, it’s history and products

• Premium retail and/or customer service experience

• Confident and articulate

• Premium self-presentation

• Emotionally intelligent

• Professional, energetic, positive, and proactive work ethic

• Disciplined, organized, detail oriented

• Goal oriented and self-motivated to achieve and surpass personal and store sales objectives

• Strong in building and maintaining positive customer relationships

• Numerate

• PC literate (ideally: MAC; MS Office Suite; POS System (Lightspeed); Imaging Software (Lightroom/Photoshop)

• Photography experience a plus

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred).

• Previous sales experience, particularly in the photography or consumer electronics industry, is a plus.

• Strong passion for photography and an understanding of photography concepts.

• Exceptional interpersonal and communication skills.

• Ability to work effectively in a team and independently.

• Sales-driven with a proven track record of meeting or exceeding sales targets.

• Technically savvy and comfortable with using point-of-sale systems.

• Professional appearance and demeanor.

• Flexibility to work weekends and holidays as needed.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Location DC

Number of Openings 1

Position Brand Ambassador

This position is currently accepting applications.

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