Brand Ambassador Lead — Growth & Store Excellence

Tapestry (Coach/Kate Spade); Springfield (MO); On-site; USD 35,000 - 42,000; Full time

Job summary

Coach is seeking a Brand Ambassador in Springfield, MO to lead the sales floor with a focus on delivering an outstanding customer experience. You will embody Coach values, promote brand awareness, and implement store initiatives to drive performance.

Role includes analyzing sales data, guiding team development, recruiting and training as needed, and ensuring adherence to company policies. A customer-focused mindset and collaborative approach are essential.

Qualifications

• 1+ years of equivalent experience in managing a retail space at the lead supervisor level.
• Ability to lift 25–50 pounds and move product, props or fixtures as needed.
• Willingness to recruit, interview and train team members when required.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports full operation of the business.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to improve performance.
• Provides feedback and guidance to improve individual and team performance; ensures policy compliance.

Skills

Leadership

Customer service

Sales analysis

Communication

Team collaboration

Coaching/mentoring

Job description

Coach is seeking a Brand Ambassador in Springfield, MO to lead the sales floor with a focus on delivering an outstanding customer experience. You will embody Coach values, promote brand awareness, and implement store initiatives to drive performance.

Role includes analyzing sales data, guiding team development, recruiting and training as needed, and ensuring adherence to company policies. A customer-focused mindset and collaborative approach are essential.