Brand Ambassador: Fashion-Forward Customer Connector

Urban Outfitters; Wauwatosa (WI); On-site; USD 9,643 - 16,531; Full time

Benefits offered by this job

Employee discount on UO products

Flexible scheduling

Opportunities to grow within the brand

Hands-on experience with fashion and 


Great team culture

Job summary

Urban Outfitters in Wauwatosa, WI is hiring Brand Ambassadors to bring the store to life through personal style and real connections. You’ll help customers find pieces that fit their vibe and create an authentic, fun shopping experience.

You’ll stay in the loop on drops and trends, keep the floor energetic and organized, and use in-store tech to support shopping across in-store, online, or hybrid experiences. Nights, weekends, and holidays may be required.

Qualifications

• A genuine love for Urban Outfitters.
• Confidence in expressing personal style and creativity.
• A people-first mindset, you enjoy meeting and helping others.
• A collaborative attitude and positive energy.
• Comfort in a fast-moving, ever-changing environment.
• Flexibility with scheduling (nights, weekends, holidays).
• Experience in retail or customer service is a plus, but not required.

Responsibilities

• Create Real Connections: Start conversations that feel natural, help customers discover pieces that fit their style.
• Bring the Brand to Life: Stay informed on product drops, trends, and in-store/online happenings.
• Create the Energy on the Salesfloor: Engage customers with authentic conversations and share enthusiasm for products.
• Make Shopping Seamless: Maintain an organized, on-brand, easy-to-shop space and assist seamless in-store/online experiences.
• Use in-store tech to support customers’ shopping preferences.
• Stay Curious + Flexible: Be open to new tasks and learning as you go.
• Work as a Team: Support your team and contribute positive energy.

Skills

Love for Urban Outfitters

People-first mindset

Collaborative attitude

Positive energy

Flexible scheduling

Comfort in fast-moving environment

Retail or customer service experience

Tools

In-store tech

Job description

Urban Outfitters in Wauwatosa, WI is hiring Brand Ambassadors to bring the store to life through personal style and real connections. You’ll help customers find pieces that fit their vibe and create an authentic, fun shopping experience.

You’ll stay in the loop on drops and trends, keep the floor energetic and organized, and use in-store tech to support shopping across in-store, online, or hybrid experiences. Nights, weekends, and holidays may be required.