Brand Ambassador, Experience

Canada Goose; United States; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Goose Rewards

ICON Rewards

Donation matching

Paid volunteer time

Career growth programs

Job summary

Canada Goose, based in Costa Mesa, California, is seeking a Brand Ambassador to deliver exceptional customer service and drive sales in a luxury retail environment.

You'll engage with affluent shoppers, uphold brand standards, participate in product knowledge sessions, and collaborate with store leadership to achieve targets while fostering a welcoming and inclusive experience for every guest.

Qualifications

• Minimum 2 years of customer service experience, preferably in apparel retail.
• Proven sales performance and ability to work in a fast-paced environment.
• Experience with affluent and luxury brands in high-traffic locations.
• Strong time management and multitasking skills.
• Excellent communication and social skills.
• Basic proficiency in Microsoft Office (Word and Excel).
• Bonus points for proficiency in another language.

Responsibilities

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication with the management team.
• Attend and participate in store meetings, events and product knowledge sessions.
• Drive Net Promoter Score (NPS) and other selling/service metrics.
• Contribute to Units per Transaction by promoting categories.
• Develop CRM through clienteling and post-sale engagement.
• Leverage in-store elements to create memorable customer experiences.
• Follow store procedures to minimize shrink.
• Handle POS transactions according to company standards.
• Support upkeep of store visuals and standards.

Skills

Customer service

Luxury brand experience

Affluent clientele

CRM knowledge

Microsoft Office (Word/Excel)

Tools

POS systems

CRM tools

MS Word

MS Excel

Job description

Location: South Coast Plaza Address: 3333 Bristol St Costa Mesa, California 92626 United States of America Job Title: Brand Ambassador, Experience Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

What You’ll Do:

• Achieve or exceed personal sales targets and productivity standards
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
• Leverage in store elements to provide a memorable customer experience and promote repeat purchase
• Follow all store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transactions in compliance with company standards
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Let’s Talk About You:

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong time management and multi tasking skills
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of CRM tools/processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Hourly Range: $23.00 - $25.75 / hour

About the salary range:

We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [e-mail].

At Canada Goose, you’ll find purpose in keeping the planet cold and the people on it warm. As part of our team, you’ll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact—all while experiencing that unique ‘Canadian Warmth’ that defines our culture.

Canada Goose isn't like anything else. We’ve built something great, something special – an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.