Brand Ambassador, Experience

Canada Goose; Costa Mesa (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Canada Goose in Costa Mesa, located at South Coast Plaza, is hiring a Brand Ambassador, Experience to deliver exceptional service, meet sales targets, and contribute to a premium store environment.

You’ll participate in meetings and product knowledge sessions, drive NPS and other selling metrics, develop client relationships via CRM, handle POS transactions, and support store maintenance and visual standards. Compensation ranges from $23.00 to $25.75 per hour.

Qualifications

• Minimum 2 years of customer service experience, preferably in apparel retail.
• Proven record of successful sales performance.
• Experience with affluent luxury brands in high-traffic locations.
• Strong time management and multitasking skills.
• Ability to work in a fast-paced, team-oriented environment.
• Knowledge of CRM tools/processes.
• Excellent communication and social skills.
• MS Office skills (Word & Excel).
• Bonus: proficiency in another language.

Responsibilities

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication and collaboration with management.
• Attend and participate in all store meetings and product knowledge sessions.
• Assist in driving NPS and other selling metrics (conversion, AOV, UPT).
• Develop, maintain and drive CRM through clienteling and post-sale engagement.
• Wrap and process POS transactions in line with company standards.
• Support upkeep of store visuals and general maintenance.

Skills

Customer service

Sales performance

Affluent luxury brand experience

CRM processes

Communication

Time management

Teamwork

MS Word

MS Excel

Bilingual (bonus)

Tools

CRM software

Job description

Location:

South Coast Plaza

Address:

3333 Bristol St Costa Mesa, California 92626 United States of America

Job Title:

Brand Ambassador, Experience

Canada Goose isn’t like anything else. We’ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you’re part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

Position Overview:

What You’ll Do:

• Achieve or exceed personal sales targets and productivity standards
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Contribute to the store’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
• Leverage in store elements to provide a memorable customer experience and promote repeat purchase
• Follow all store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transactions in compliance with company standards
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Let’s Talk About You:

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong time management and multi tasking skills
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of CRM tools/processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

What’s in it For You?

• A company built on Canadian roots and heritage

• Your work is recognized with a comprehensive and competitive Total Rewards Program

• Opportunities for career growth through numerous internal and external programs

• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards

• Be a part ofCG Gives. Donation matching and paid volunteer time to help the organizations you care about

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• Inspiring leaders and colleagues who will lift you up and help you grow

Hourly Range:

$23.00 - $25.75 / hour

About the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [e-mail].