Brand Ambassador: Elevate Customer Experience & Sales

brobstongroup.com - Jobboard

Napa (CA)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Job summary

brobstongroup.com - Jobboard in California is seeking a Brand Ambassador to provide a personalized shopping experience centered on outstanding customer service. This entry-level role involves supporting store operations and engaging customers through product knowledge and styling.

The ideal candidate will assist in maintaining visual merchandising standards and uphold brand values while ensuring customer satisfaction.

Qualifications

Retail or similar high-volume customer-facing experience preferred.
Strong communication and interpersonal skills; ability to build customer relationships.
Ability to stand, walk, and operate a register for multiple hours and lift up to 30 lbs.
Flexible availability including days, evenings, weekends and occasional travel as required.
Willingness to participate in company trainings and uphold store policies and procedures.

Responsibilities

Deliver excellent customer service and a customer-first mindset on the sales floor.
Meet or exceed individual KPIs (SPH, data capture) and support team sales plans.
Engage customers through loyalty programs and product education.
Assist customers in fitting rooms, maintain store standards, and complete opening/closing tasks.
Support operational activities including floor sets, replenishment (ISOS), and stock organization.
Maintain visual merchandising standards and provide product feedback to management.