Brand Ambassador - Designer Toys Retail

POP MART; Tempe (AZ); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Onboarding and product training

Job summary

POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. You will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.

In this role, you will create an engaging in-store experience by understanding each customer’s needs, introducing

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience.
• Comfortable learning new technology, point-of-sale systems, and operational processes.

Responsibilities

• Deliver exceptional customer experiences and build authentic relationships with guests.
• Share POP MART’s story, products, and memberships to drive engagement and loyalty.
• Provide product recommendations to meet customer needs and support upselling.
• Maintain store presentation, inventory, and stockroom accuracy through daily tasks.
• Collaborate with teammates to achieve daily sales goals and a positive store culture.
• Support Robo Shop replenishment and inventory processes as needed.

Skills

Customer service

Communication

Multitask

Teamwork

Bilingual

Education

High school diploma or equivalent

Tools

POS system

Job description

POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. You will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.

In this role, you will create an engaging in-store experience by understanding each customer’s needs, introducing