Brand Ambassador: Collectibles & Designer Toys

Pop Mart; Texas; On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Product training

Team-oriented culture

Brand events

Job summary

POP MART is seeking energetic Sales Associates to create memorable in-store experiences. You will serve as a brand ambassador, delivering exceptional service and building authentic connections with customers while sharing POP MART's world of collectible art toys.

You will support merchandising, inventory, and store operations to maintain a welcoming environment. You will engage customers with storytelling, guide them through Blind Boxes and MEGA Collections, and contribute to achieving daily

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail or service experience preferred.
• Passion for delivering exceptional service.
• Strong communication and interpersonal skills.
• Interest in collectibles/pop culture preferred.

Responsibilities

• Deliver an exceptional customer experience and build authentic relationships.
• Represent POP MART as a brand ambassador and share store stories.
• Educate customers on collectible culture and product launches.
• Identify customer needs and upsell complementary merchandise.
• Process purchases, returns, and loyalty transactions accurately.
• Assist with receiving shipments and inventory management.
• Maintain clean, organized, and welcoming store environment.
• Support stockroom accuracy and cycle counts.
• Collaborate with teammates to achieve daily sales goals.
• Cross-train for Robo Shop replenishment and inventory processes.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Tech-friendly

Education

High school diploma or equivalent

Tools

POS systems

Job description

POP MART is seeking energetic Sales Associates to create memorable in-store experiences. You will serve as a brand ambassador, delivering exceptional service and building authentic connections with customers while sharing POP MART's world of collectible art toys.

You will support merchandising, inventory, and store operations to maintain a welcoming environment. You will engage customers with storytelling, guide them through Blind Boxes and MEGA Collections, and contribute to achieving daily