Brand Ambassador: Collectibles & Customer Experience

POP MART; Virginia (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Onboarding & training

Career development

Collaborative culture

Store openings and events

Brand leadership

Job summary

POP MART in Arlington (Pentagon area) seeks energetic Sales Associates who are passionate about creating memorable shopping experiences. You will deliver exceptional service, share POP MART's story, manage product knowledge, and drive store performance through upselling and friendly engagement. You'll support merchandising, inventory accuracy, and everyday operations while embracing our brand's collectibles culture. The role offers growth opportunities and a collaborative team environment.

Qualifications

• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with diverse customers.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Strong organizational skills in a fast-paced retail environment.
• Comfortable learning new technology, point-of-sale systems, and operational processes.
• Ability to work independently while contributing to a collaborative team environment.
• Bilingual or multilingual abilities are a plus.
• Must be at least 18 years of age.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Skills

Customer service

Communication skills

Retail experience

Bilingual

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Job description

POP MART in Arlington (Pentagon area) seeks energetic Sales Associates who are passionate about creating memorable shopping experiences. You will deliver exceptional service, share POP MART's story, manage product knowledge, and drive store performance through upselling and friendly engagement. You'll support merchandising, inventory accuracy, and everyday operations while embracing our brand's collectibles culture. The role offers growth opportunities and a collaborative team environment.