Brand Ambassador — Collectible Toy Retail

POP MART Americas Inc.; Brea (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Product training

Career development and internal promo

Job summary

POP MART Americas Inc. in Brea, CA is hiring a Retail Sales Associate to deliver memorable shopping experiences and act as a brand ambassador for POP MART's collectible art toys.

You will greet customers, share POP MART's story, provide product recommendations, and drive store performance through knowledge, storytelling, and sales excellence while maintaining store presentation and teamwork. As part of the role, you will educate customers on our collectible culture, handle purchases and returns,

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Strong organizational skills with the ability to multitask in a fast‑paced retail environment.
• Comfortable learning new technology, point-of-sale systems, and operational processes.
• Ability to work independently while contributing to a collaborative team environment.
• Bilingual or multilingual abilities are a plus.
• Must be at least 18 years of age.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Skills

Customer-facing

Communication

Interpersonal skills

Rapport building

Product recommendations

Multitasking

Team collaboration

Adaptability

Bilingual/multilingual (nice to have)

Education

High school diploma or equivalent

Job description

POP MART Americas Inc. in Brea, CA is hiring a Retail Sales Associate to deliver memorable shopping experiences and act as a brand ambassador for POP MART's collectible art toys.

You will greet customers, share POP MART's story, provide product recommendations, and drive store performance through knowledge, storytelling, and sales excellence while maintaining store presentation and teamwork. As part of the role, you will educate customers on our collectible culture, handle purchases and returns,