Branch Transactions Specialist — Elevate Customer Experience

UMB Financial Corporation; Missouri; On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Annual incentive pay

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Health savings account

Flexible spending account

Dependent care accounts

Adoption assistance

Employee assistance program

Fitness reimbursement

Tuition reimbursement

Wellbeing program

Associate banking benefits

Job summary

UMB Financial Corporation in Warsaw, MO seeks a Branch Transaction Specialist to greet customers, handle transactions, and guide digital self-service tools. You will maintain accurate cash handling and deliver a high level of service in a fast-paced branch environment.

The role emphasizes learning products quickly, following policies, and contributing to branch safety while building strong customer relationships. Great benefits accompany this position.

Qualifications

• HS diploma or equivalent required.
• Able to learn products and processes quickly.
• Professional, thorough and organized with good computer skills.

Responsibilities

• Complete financial transactions accurately and efficiently while complying with policies.
• Deliver exceptional customer service in lobby, drive-thru and phone.
• Support branch daily operations to ensure safety and soundness.
• Promote self-service and digital platforms to customers.
• Identify opportunities to connect customers with bank services to grow business.

Skills

Cash handling

Basic math

Communication skills

Customer service

Digital platforms

Product knowledge

Team player

Saturdays availability

Education

High School Diploma or equivalent

Job description

UMB Financial Corporation in Warsaw, MO seeks a Branch Transaction Specialist to greet customers, handle transactions, and guide digital self-service tools. You will maintain accurate cash handling and deliver a high level of service in a fast-paced branch environment.

The role emphasizes learning products quickly, following policies, and contributing to branch safety while building strong customer relationships. Great benefits accompany this position.