Branch Teller I

Logix Federal Credit Union; Calabasas (AZ); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Logix Federal Credit Union is seeking a Branch Teller I to assist members with financial transactions, provide excellent service, and identify opportunities for cross-selling. You’ll handle deposits, withdrawals, and account-related tasks while maintaining accuracy and compliance.

The role requires 1 year to 24 months of customer service or cash handling experience and a working knowledge of Microsoft Office. Symitar experience is a plus; flexibility to work at different branches is expected.

Formación

• High School or GED required.
• Must have at least 1 year to 24 months of customer service and/or cash handling experience.
• Working knowledge of the Microsoft Office suite (Outlook, Word, Excel).

Responsabilidades

• Processes member transactions efficiently, accurately, and promptly including deposits, withdrawals, transfers, and related cash handling tasks.
• Provides courteous service, assists members with account activities, and completes related documentation.
• Responds to member inquiries in person, by phone, or by mail; resolves routine issues and escalates complex matters.
• Participates in employee development programs to support sales and service excellence, teamwork, and continuous improvement.
• Balances daily work and maintains cash drawer within policy limits.
• Ensures operations comply with laws, regulations, and Credit Union policies.

Conocimientos

Customer service

Detail oriented

Multi-tasking

Educación

High School or GED

Herramientas

Microsoft Office

Symitar

Descripción del empleo

Overview

If you love connecting with people and are ready to grow your career in a company that invests in your success, we'd love to meet you. Come be part of something amazing where your contributions truly matter. If you have a passion for supporting our members in-person, helping people achieve their financial goals, we're looking for you! As a Branch Teller, you'll be trusted to support our members, with achievable goals to guide you and opportunities to grow within the credit union.

Branch Teller I is responsible for assisting members in the completion of financial transactions, such as deposits and withdrawals, and other related transactions. Knowledgeably addressing member concerns and questions as well as identifying opportunities for cross-selling services and products. Also generates referrals to business partners accordingly.

Responsibilities

• Processes member transactions efficiently, accurately, and promptly including deposits, withdrawals, transfers, sale or processing of negotiable instruments, cash advances, stop payments, address changes, wire transfers, etc.


• Provide timely and courteous service to all members by servicing accounts, closing accounts, or completing related documentation, issuing/re-pinning cards, adding/updating joint owners/beneficiaries, etc.


• Responds to member inquiries in person, by telephone, or by mail. Resolves routine issues and directs complex issues to the appropriate management staff member.


• Participates in all assigned employee development programs in support of the Credit Union's commitment to excellence in sales and service, continuous improvement, quality, and teamwork.


• Balances daily work.


• Performs all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.


• Performs routine office and clerical duties such as: requisitioning supplies and maintaining accurate, current files.


• Maintains cash drawer per assigned cash limits and policy and procedures.


• Must consistently report to work on time, as scheduled.


• Other duties may be assigned.


• Must be flexible to work out of any location at any time, as business needs dictate.

Branch Hours

• Monday - Thursday: 9:00 AM to 5:00 PM


• Friday: 9:00 AM to 6:00 PM


• Saturday: 9:00 AM to 2:00 PM

Qualifications

Education

High School or GED

Experience

Must have at least 1 year to 24 months of customer service and/or cash handling experience

Knowledge, Skills & Ability

• Must have a working knowledge of the Microsoft suite of office products; Outlook, Word & Excel.


• Must be detail oriented and have the ability to multi-task in a fast paced environment.


• Must have a demonstrated ability to deliver consistently superior customer service.


• Recent cash handling or previous teller experience preferred. Knowledge of Symitar system a plus.

Disclaimer

Equal Opportunity Employer/Veterans/Disabled

Pay Range

USD $21.00 - USD $21.00 /Hr.

Base Pay