Branch Support Coordinator

Rentokil North America; Cleveland (OH); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Vacation and sick days

Company-paid holidays

Tuition reimbursement

Job summary

Rentokil North America is seeking an experienced Administrative professional to support daily branch operations in Cleveland. You will handle customer experience, records, scheduling and sales entries, while managing AP/AR, vendor invoices, pricing updates, and contract administration.

The role emphasizes accuracy, strong communication, and ability to work across multiple departments. Benefits start day 1, with growth opportunities and a robust total rewards program.

Qualifications

• 3-5 years business administrative experience preferred.
• Skill with Google Suite Preferred.
• Strong organizational and communication abilities.

Responsibilities

• Manage day to day branch administrative duties including customer experience, system records, scheduling, and sales entry.
• Handle Accounts Payable and Receivable processes with appropriate approvals and invoicing.
• Manage customer contracts, pricing changes, and renewals.
• Support branches with Aspire related tasks and inventory.
• Assist with month-end tasks and reporting.

Skills

Google Suite

Customer service

Written and verbal communication

Time management

Education

High school diploma or GED

3-5 years experience in a similar administrative role

Tools

Aspire

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

General Admin Tasks

• • Responsible for the day to day branch administrative duties such as customer experience,maintaining system records, scheduling, sales entry, etc.
  • Responsible for Accounts Payable processes including creating POs and coding/ processing bills.
  • Responsible for Accounts Receivable processes including partnering with collection team, credit requests, refunds, and price changes, and pulling invoices as appropriate
  • Customer contract management (database, price increases, new agreements)
  • Responsible for Office Supply Inventory
  • Responsible for material purchases for new sales
  • Responsible for Aspire Support (sales entry, routing, client contact info & client inventory updates)
  • Successfully supports branches in other assigned functions as delegated.

Admin/ Warehouse Tasks

• • Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).
  • Maintains Branch Holiday Pipeline
  • Aspire Support (Sales Delivery Tickets, Replacement Tickets/ Blooming Tickets; Master Blooming Schedules.)

Admin Month End Tasks

• • Assist with Commission SOP
  • Manage/ Assist with MUR Reporting
  • Physical Inventory Processes (Aspire)

CANDIDATE SUMMARY

Required Experience

• 3-5 years business administrative experience preferred
• Skill with Google Suite Preferred

Required Traits and Characteristics

• Excellent listening and communication skills
• Excellent customer service skills
• Skill in written and verbal communications
• Skill in detailed organisation and time management - ability to work on multiple tasks, and take direction from multiple departments simultaneously.
• Attention to detail and analytical skills
• Customer focus and growth mindset.
• Outstanding problem-solving abilities
• The ability to handle a fast-paced environment.
• The ability to work independently, taking the initiative.

Formal Education, Qualifications or Training

• High school diploma or GED required
• 3-5 years experience in a similar administrative role preferred
• Aspire experience a plus, but not required

#RTX200

Base Pay Range: $0.00 - $0.00

Pay: $24/HR

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.