Branch Steward

Psalm 51 10 LLC; Elizabethtown (KY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

Job summary

Qualifications

• Leadership experience in managing teams and branch operations.
• Strong customer service orientation and problem solving.
• Ability to recruit, train and coach staff across multiple roles.

Responsibilities

• Direct and guide Area Managers, Supervisors and frontline staff to ensure branch success.
• Schedule, assign and monitor jobs; track time and performance metrics.
• Oversee branch operations software and reporting systems; ensure quality inspections.

Skills

Leadership

Customer service

Team management

Job description

Position Title

Branch Steward

Reports To

Director of Operations

Supervises

Area Managers, Coverage and Training Specialists, Site Supervisors and/or Frontline employees

Basic Function

Be a direct extension of the executive leadership/ownership by loving people well, serving clients with excellence, and managing processes, profitability and overall branch success.

Major Responsibilities

• Team
  • Love People; the number one priority of leaders in our organization.
  • Recruit, train and direct Area Managers, Coverage and Training Specialists, Site Supervisors and Frontline Employees as needed.
  • Maintain a well-staffed team by using our proven process and your experience.
  • Conduct employee reviews with direct reports, and others as needed.
  • Maintain composure during times of chaos; be the steady leader that the team needs.
  • Work whatever hours necessary to perform all duties required to make the team and the branch successful.
• Time
  • Schedule new and existing jobs and assign them to members of the team.
  • Monitor Budget vs Actual time reports to ensure compliance and branch profitability.
  • Use our proven process, best practices and industry standards ensure that all jobs are operating at peak efficiency while maintaining high standards of quality.
  • Respond to and maintain daily and weekly reporting accounting for time, job completion, customer satisfaction, and issue resolution.
  • Attend leadership meetings held weekly accounting for task completion, metrics, goals tracking, and group issue resolution.
• Tech
  • Manage CleanSmarts time management and branch operations software
  • Conduct quality inspections
  • Monitor and manage the branch issue resolution system
  • Monitor digital checklist completion
  • Monitor hiring platform
• Train
  • Ensure that new team members are trained using our proven process, and that they are equipped with all the tools and knowledge necessary to be successful in their role.
  • Coach existing team members and branch leadership in efficiency, cleaning methods, personality conflicts, etc.
  • Be an extension of our ownership team; love people well, give grace, and hold accountability.

DNA of a Branch Steward

• Loves People
• Obsessed with victory, and will do whatever it takes to get there
• Focused on solutions when faced with problems
• Loves to say “YES” to customer requests whenever possible
• Has a sense of realistic urgency
• Does what they say they will do, when they say they’ll do it
• Confidently leads their team and branch, while always looking for opportunities to learn and develop as an individual and leader

Job Type

Full time

Benefits

• Paid time off
• Health Insurance

Schedule

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Experience

• Janitorial experience: 3 years (Preferred)
• Customer service: 1 year (Required)
• Leadership: 3 years (Required)

Work Location

On the road within the geographic footprint of their branch. Some extended travel required for meetings, professional development, and supporting other branches when needed.

Salary

Dependent on experience, ability, and location

Salary Range

$50,000.00 To $60,000.00 Annually