Branch Specialist 4 EC

ace; Royersford (Montgomery County); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(K) with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Résumé du poste

Auto Club Enterprises seeks a Branch Specialist to greet members, determine service needs, and deliver high-quality customer support. You will handle DMV tasks where offered, assist with travel arrangements, and promote AAA memberships, all while ensuring accurate payments and notary duties per policies.

Role requires notary eligibility, DMV proficiency, strong multitasking, and the ability to mentor junior staff. Occasional travel may be involved as part of a busy club environment.

Qualifications

• High School GED is required.
• 4-6 years Branch Specialist 2 and/or 3 or related experience preferred.
• Solid computer literacy and data input skills.
• Ability to effectively coach and mentor others.
• Proficiency in State DMV licensing system.
• As required, obtains and maintains valid notary license.
• Notary Public - National Notary Association within 1 year preferred

Responsabilités

• Greet members by phone and in person and determine service needs.
• Provide DMV registration services where offered and follow state DMV regulations.
• Prepare TripTiks, maps, tour books and travel materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships.
• Process payments and upgrades, including renewals.
• Handle Travel Money and merchandise transactions.
• Balance cash drawer and prepare deposits; assist with reports.
• Provide notary services per National Notary Association and Club procedures.
• Mentor and train junior staff and assist with scheduling.

Connaissances

Computer literacy

Data entry

Coaching & mentoring

DMV licensing

Multi-tasking

Notary license

Formation

High School GED

Notary license within 1 year

Description du poste

Job Summary

Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.

Prepares TripTiks®; provides maps, tour books and other travel-related materials.

Assists members with hotel and/or car reservations.

Promotes and sells AAA memberships.

Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.

Processes insurance payments and offers automatic renewal.

Issues passport photos and IDP's.

Processes Travel Money product transactions; provides merchandise and attraction ticket sales.

Balances and reconciles cash drawer; prepares daily deposits. Assists with daily, weekly and monthly reports.

Performs notary services in accordance with the National Notary Association and Club procedures.

Identifies cross-sell opportunities based on members' product needs and service.

Mentors and trains junior employees; assists with timekeeping and scheduling branch employees.

Qualifications

High School GED Required

4-6 years Branch Specialist 2 and/or 3 or related experience Preferred

Solid computer literacy and data input skills

Ability to effectively coach and mentor others

Proficiency in State DMV licensing system

Ability to work quickly and handle multiple tasks or assignments on a daily basis

As required, obtains and maintains valid notary license.

Notary Public - National Notary Association within 1 Year Preferred

Travel Requirements

Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify