Branch Specialist

AAA Auto Club Enterprises; Wheeling (WV); On-site; USD 37,250,000 - 48,712,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Wheeling, West Virginia is seeking a Branch Specialist to greet members, determine service needs, and process or direct services. DMV transactions and notary duties may be required, with travel occasional.

You will assist with travel materials, memberships, payments, and renewals while delivering high standards of service. The role emphasizes accurate data entry, cash handling, and cross-selling opportunities in a fast-paced environment.

Qualifications

• High School GED required.
• 1–3 years Branch Specialist 1/2 or related experience required.
• Basic computer literacy and data input skills.
• Operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks daily.
• Prior experience using State DMV licensing system.
• Notary license obtained when required; Notary Public preferred within 1 year.

Responsibilities

• Assist members with DMV license services and registrations where applicable.
• Provide travel planning assistance and maps/materials.
• Promote and sell AAA memberships.
• Process membership and insurance payments; manage renewals.
• Issue passport photos and IDP’s.
• Balance cash drawer and prepare daily deposits.
• Perform notary services as per policy and national standards.
• Identify cross-sell opportunities based on member needs.

Skills

Customer service

Data entry

Multi-tasking

Office equipment operation

Notary license prep

Education

High School GED

Notary Public preferred

Tools

State DMV licensing system

Job description

Job Summary

Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. In locations providing DMV license services, processes transactions and resolves routine problems. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

• In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.

Qualifications

• High School GED Required
• 1-3 years Branch Specialist 1 and/or 2 or related experience Required
• Basic computer literacy and data input skills
• Ability to operate basic office equipment and perform basic accounting duties
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• Prior experience using State DMV licensing system.
• As required, obtains and maintains valid notary license
• Notary Public - National Notary Association within 1 Year Preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify