Branch Specialist

Apex Systems; Newnan (GA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Apex Systems is seeking a Branch Specialist in Newnan, GA, to provide exceptional member service in a fast-paced, on-site environment. Responsibilities include handling teller-line transactions, identifying fraudulent activity, and offering appropriate products and services to meet member needs.

Strong communication and multi-tasking are essential to ensure accuracy and a positive customer experience. Experience with cash handling, banking software, and attention to detail will help you succeed.

Qualifications

• Cash handling in a fast-paced environment.
• Strong attendance and schedule adherence.
• Proficiency with computers and banking software.
• Ability to multi-task in a customer-facing role.
• Excellent organizational and time-management skills.
• Clear verbal and written communication with active listening.
• Professional handling of member issues and fraud indicators.

Responsibilities

• Respond to in-person member inquiries promptly.
• Perform teller-line transactions for savings, checking, loans, cards, fraud resolution.
• Protect member identities and review accounts for alerts.
• Detect patterns indicating potential fraud or abuse.
• Demonstrate proficiency with multiple systems and engagement techniques.
• Identify opportunities to recommend additional products and services.
• Maintain compliance with policies while ensuring a positive interaction.

Skills

cash-handling

customer service

multi-tasking

organization

communication

problem-solving

initiative

teamwork

math

teller operations

Tools

Banking software

Job description

Branch Specialist

Location: Newnan, Georgia (On-site)

Role Overview

This role involves providing exceptional member service in a high-volume, schedule-driven environment with a strong focus on teller-line operations. The position requires ensuring the accurate and efficient handling of financial transactions and related functions for various accounts. The specialist will also provide information regarding products and services to ensure an optimal member experience.

Key Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.


• Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.


• Protect and verify the identity of members, reviewing account information for alerts and irregularities.


• Act and respond to situations or patterns of activity indicating potential fraud or abuse.


• Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction.


• Identify and recommend additional products and services to meet member needs.


• Maintain compliance with all policies and procedures while supporting a positive member interaction experience.

Required Qualifications

• Experience with cash-handling in a fast-paced environment.


• Reliable attendance and adherence to schedule.


• Proficiency with computers, banking software, and the ability to navigate multiple screens.


• Ability to multi-task effectively in a fast-paced, customer-facing environment.


• Strong organizational, planning, and time management skills.


• Effective verbal and written communication and active listening skills.


• Ability to resolve member and customer issues professionally and tactfully.


• Demonstrated initiative, sound judgment, and decision-making skills.


• Ability to work independently and collaboratively in a team setting.


• Basic mathematical skills for accurate calculations.

Preferred Qualifications

• Experience in customer service, preferably in banking or a financial institution.

Work Environment

This position requires full-time on-site presence. Candidates should be aware that this role may require rotation between the Fayetteville and Camp Creek branches to support business operations. Employees are expected to be available to work Monday through Friday between 8:00 AM and 6:00 PM, and on Saturdays between 8:00 AM and 3:30 PM.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

• Medical


• Dental


• Vision


• Life


• Disability


• Other insurance plans


• ESPP (employee stock purchase program)


• 401K program


• Health Savings Account (HSA)


• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions


• Corporate discount savings program and other discounts


• Professional development program (on-demand training, certification prep, library of technical and leadership courses/books/seminars once you have 6+ months of tenure, certification discounts and other perks to associations that include CompTIA and IIBA)

Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.