Member Service Representative II

Hawaiiusa-Federal-Credit-Union

Pearl City (HI)

On-site

USD 30,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Paid time off

401(k) with employer match

Tuition reimbursement

Volunteer time off

Job summary

HawaiiUSA Federal Credit Union is seeking a Member Service Representative II at our Pearl City branch. You will engage with members, process transactions, open accounts and loans, and balance daily activity while growing member relationships.

Strong communication, organization, and teamwork are essential. Notary may be required within 12 months; 1–3 years of related experience preferred. Competitive benefits and pay range provided.

Qualifications

High School Diploma or GED is required.
Effective written and verbal communication skills are required.
Strong organization and planning skills; ability to prioritize effectively.
Ability to work independently and with others in a team environment.

Responsibilities

Process member transactions accurately and efficiently.
Develop and grow member relationships through proactive sales.
Open accounts and loans; balance daily transactions.
Promote and represent HawaiiUSA values in daily interactions.
Support branch operations and assist customers with questions.

Skills

Effective written and verbal comms

Strong organization & planning

Teamwork

Independent work

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative II

Full Time Clerical Pearl City Branch, Pearl City, HI, US

11 days ago Requisition ID: 1186

The Member Service Representative II (MSR II) engages with members to provide exceptional member experience, processes transactions accurately, maintains records, and balances daily transactions in accordance with established policies and procedures. In addition to that, this role would also be responsible for developing and growing relationships through proactive sales behaviors. The Member Service Representative (MSR) II effectively balances responsibilities between processing operational transactions and also supporting the platform by opening accounts and loans.

Essential Duties and Responsibilities

Promotion of Credit Union Values: represent the credit union’s values and mission in daily interactions, contributing to a positive organizational culture
Process member transactions efficiently and accurately in accordance with established policies and procedures
Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns
Proactively utilizes sales techniques to develop existing or new Member relationships, often while processing transactions.
Understands the role in sales growth and meets branch-assigned and individual goals
Builds, develops, and expands Member relationships through needs-based assessments to identify and recommend deposit, credit, and lending solutions to help Members achieve their financial goals.
Processes new memberships, additional share accounts, savings services, loan requests, and loan fundings as requested by the Member.
Recommends alternative channels such as online, mobile, and digital solutions
Support Branch Operations: assist the branch with daily operational tasks.
Seek opportunities to promote the organization and engage in the communities we serve in volunteer service hours
Remain current on the HawaiiUSA practices, policies, and procedures
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties
Problem Resolution: address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary
Ensures confidentiality of all Member and credit union information
Team Collaboration: work collaboratively with other team members to meet daily operational goals and provide consistent member service
Effective Communication: Communicate clearly and effectively, ensuring members understand their transactions and services offered
Additional job functions: Performs other duties as assigned

Qualifications and Experience

High School Diploma or GED required
Effective written and verbal communication skills
Strong organization and planning skills; ability to prioritize effectively
Ability to work both independently and cohesively with others, fosters team environment

Preferred Qualifications and Experience

1-3 years of previous related experience
Notary Public (or willing to obtain within the first 12 months of employment)

Minimum Physical Requirements

Sitting for prolonged periods at a desk working on a computer.
Standing for prolonged periods of time in a stationary position.
Walking on occasion for up to 2 hours per day.
Reaching, bending, twisting, turning frequently.
Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay

The expected pay range for Member Service Representative II is $23.00 per hour.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. The pay offered may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time and our pay it forward program. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include,

Paid Time Off and 11 Paid Holidays
401(k) and 3% Employer Contribution
Health insurance
Paid time off
Vision insurance
Dental insurance
Prescription drug insurance
Tuition reimbursement
Life insurance
Flexible spending account
Disability insurance
Health savings account
Opportunities for advancement
Employee assistance program
Referral program
Retirement plan
Employee discount
Paid training
Professional development assistance
AD&D insurance
Volunteer time off
Credit union membership
Paid orientation
and more.

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!