Card Services Specialist

University of Hawaii Federal Credit Union; Honolulu (HI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

On-demand pay through financial-well-­

Medical Insurance (100% employee self-

Dental Insurance

401(k) Employer Match

Paid Time Off (35+ days/year)

Flexible Spending Accounts

Life Insurance

Employee Assistance Program

Job summary

University of Hawaii Federal Credit Union seeks an Electronic Services Specialist to provide back-office support for electronic services, including credit and debit cards, ACH, bill payment, and remote deposit capture.

You will handle account maintenance, audits, and various back-office functions, ensuring accuracy and efficiency. The role requires strong communication, problem-solving, and computer skills, with opportunities for growth within Electronic Services.

Qualifications

• High School diploma or GED required.
• Two years clerical/financial institution/operations & customer service experience.
• Basic understanding of MS Office Suite and financial applications.

Responsibilities

• Performs ACH processing, including exceptions and stop payments.
• Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
• Processes credit card payments.
• Inputs travel notifications for debit and credit cards.
• Monitors overdrawn accounts.
• Performs account maintenance on active and closed accounts.
• Responds to bill payment inquiries.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Problem solving

Computer skills

Education

High School Diploma or GED

Tools

MS Office

Financial applications basics

Job description

DO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.

Position Title

Electronic Services Specialist

Department

Electronic Services

FLSA Classification

Non-Exempt

Reports to

Electronic Services Manager

Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

• Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
• Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

Position Purpose

This position performs back-office support for electronic services provided by the credit union. The department’s responsibilities include credit and debit cards, ACH, bill payment, remote deposit capture, account maintenance, audits, and a variety of other back-office functions.

Essential Functions

• Performs ACH processing, including exceptions and stop payments.
• Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
• Processes credit card payments.
• Inputs travel notifications for debit and credit cards.
• Monitors overdrawn accounts.
• Performs account maintenance on active and closed accounts.
• Responds to bill payment inquiries.
• Performs other duties as assigned.

Performance Standards

• Meet strategic objective for service level (NPS).
• Meets established deadlines.
• Accurately process requests and transactions.
• Work performed in a timely manner.
• Member complaints kept to a minimum.
• Disputes are resolved within established timeframes.
• Reconciling items are resolved within established timeframes.
• Follow-up performed in a timely manner.
• No compliance issues.
• No audit issues.

Qualifications

Education/Certification

High School degree or GED is required.

Required Knowledge

Basic understanding of MS Office Suite is desired.

Basic knowledge of financial institution applications.

Experience Required

Two years clerical/financial institution/operations & customer service experience.

Skills/Abilities

Excellent verbal and written communication skills.

Good analytical, creative, and problem-solving skills.

Excellent computer skills.

Physical Activities and Requirements of this Position

Repetitive Motion

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills

Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing

Able to hear average or normal conversations and receive information.

Physical Strength

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability

Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.

Language Ability

Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Working Conditions

Air-conditioned, smoke-free office setting.

Attendance Requirements

Please note that scheduled attendance requirements may change due to business needs.

Business Hours

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.