Branch Services Representative - Part Time (Teller)

University of Hawaii Federal Credit Union; Honolulu (HI); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

401(k) Retirement Plan with Employer-M

Employee Loan Discount

Bus pass subsidy

Referral rewards

Work anniversary rewards

Job summary

University of Hawaii Federal Credit Union is seeking a Part-time Branch Services Representative at the McCully Branch. The role emphasizes accurate transaction processing, customer service excellence, and adherence to regulatory guidelines.

You will balance cash, handle deposits, and cross-sell credit union products. Ideal candidates have 1–2 years of cash handling or customer service experience, strong communication skills, and a HS diploma or GED.

Qualifications

• High school diploma or GED required.
• One to two years cash handling and/or customer service experience.
• Excellent customer service & interpersonal skills; strong math and communication abilities.

Responsibilities

• Process transactions accurately and efficiently.
• Handle service requests in a timely manner.
• Complete and file regulatory reports as required.
• Maintain accurate cash/negotiable instruments and balance at end of day.
• Cross-sell products and services to members.

Skills

Customer service

Interpersonal skills

Mathematical skills

Verbal and written communication

Education

High school diploma or GED

Tools

MS Office Suite

Job description

DO YOU WANT TO MAKE A DIFFERENCE?
Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state‑of‑the‑art convenience to our members.

DO YOU WANT TO MAKE A DIFFERENCE?
Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state‑of‑the‑art convenience to our members.

Position Title:

Branch Services Representative

Category:

Part‑Time

Department:

McCully Branch

FLSA Classification:

Non‑Exempt

Reports to:

Member Relationship Supervisor

Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

• 401(k) Retirement Plan with Employer Match and Non‑Elective Contribution (NEC)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

Position Purpose

This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory recordkeeping. Actively sells and cross‑sells credit union products and services within the guidelines of the established production programs and furnishes account statuses.

Essential Functions

• Accurately and efficiently processes transactions.
• Accurately and efficiently performs service requests.
• Completes and files regulatory reports as required.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end‑of‑day balancing.
• Processes check deposits through Check 21 solution.
• Cross‑sells products and services to members.
• Performs other duties as assigned.

Performance Standards

• Meet strategic objective for service level (NPS).
• Accurately process requests.
• Maintain efficient production levels to support branch.

Qualifications

Education/Certification

High school diploma or GED is required.

Required Knowledge

Basic understanding of MS Office Suite is desired.

Experience Required

One to two years cash handling and/or customer service experience.

Skills/Abilities

Excellent customer service & interpersonal skills and mathematical skills.

Able to work in a fast‑paced environment; especially where one must frequently convey detailed or important instructions accurately or quickly.

Excellent verbal and written communication skills.

Valid driver’s license required with clean abstract and vehicle to drive to a branch when scheduled.

Activities and Requirements of this Position

Repetitive Motion

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills

Must frequently convey detailed or important instructions or ideas accurately and quickly.

Visual Abilities

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing

Able to hear average or normal conversations and receive information.

Physical Strength

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability

Able to apply common sense understanding to carry‑out detailed instructions and to deal with problems involving variables.

Mathematics Ability

Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability

Able to write and compose sentences using normal word order with present and past tenses and a command of the English vocabulary.

Working Conditions

Air‑conditioned, smoke‑free office setting.

Attendance Requirements

Please note that scheduled attendance requirements may change due to business needs.

Business Hours

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.