Branch Services & Customer Experience Lead

Westamerica Bank; Clovis (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Westamerica Bank is seeking a customer service oriented professional to join our team in California. You will provide high-quality service, promote bank products, and support branch operations to ensure smooth daily activity.

Responsibilities include delivering essential service standards, handling calls, and assisting with sales referrals while maintaining accuracy and compliance within a busy branch environment.

Qualifications

• Good customer relations and basic math skills required.
• Ability to handle cash and operate 10-key calculator.
• Excellent communication with customers and co-workers.

Responsibilities

• Provide quality service to customers and promote bank products.
• Deliver 5 Points of Service to external customers.
• Cross-sell appropriate products and services to clients and prospects.
• Assist CSM with outbound service or sales calls.
• Maintain accuracy and comply with procedures and policies.

Skills

Good customer relations

Basic math skills

Clear communication

Tools

10-key machine

ATM operations

Microsoft-based computers

Photocopier

Job description

Westamerica Bank is seeking a customer service oriented professional to join our team in California. You will provide high-quality service, promote bank products, and support branch operations to ensure smooth daily activity.

Responsibilities include delivering essential service standards, handling calls, and assisting with sales referrals while maintaining accuracy and compliance within a busy branch environment.