Branch Service Specialist (Universal Banker)

msgcu; Michigan; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Branch Service Specialist to join their dedicated team. This role involves providing exceptional service to members, identifying their needs, and offering tailored solutions. With a focus on building strong relationships, you'll engage with members through consultative selling and effective communication. The organization prides itself on its inclusive culture and commitment to team member growth, making it a fantastic place to develop your career. If you have a passion for helping others and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

401(k) Contributions

Paid Time Off (up to 120 hours)

12 Paid Holidays

Incentives for Performance

Discounts on Loans and Phone Services

Qualifications

• High school diploma or GED required; experience in retail sales or as a teller.
• Strong member focus with effective listening and sales skills.

Responsibilities

• Perform member sales and service functions to enhance member experience.
• Build loyal member relationships through effective communication and service.

Skills

Effective Listening Skills

Sales Skills

Proficiency with Technology

Mathematical Ability

Communication Skills

Trust Building

Action Oriented

Education

High School Diploma or GED

Associate Degree in Business Administration, Marketing, Accounting or Finance

2 Years Retail Sales Experience

Tools

Banking Software

Microsoft Office Suite

Job description

Careers At Michigan Schools and Government Credit Union

Openings are posted here as they become available.

Branch Service Specialist (Universal Banker)

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigan…soon to be 23! We have over 450 team members, more than 145,000 members, $3.5 billion in assets, and a 95% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Branch Service Specialists will work an average of 40 hours per week during our branch hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm, and Saturday 9am-1pm.

Overview of Responsibilities: Performs a broad range of member sales and service functions as well as teller transactions to deliver the desired member experience. Focuses on listening to identify member needs, asking questions and cross selling products and services as effective solutions in order to build loyal member relationships. Works as a productive, cooperative and engaged team member to serve members and reach individual and branch team goals.

Essential Duties and Responsibilities:

• Uses a consultative approach when serving members, asking high impact questions to identify and meet member needs, both perceived and unperceived.
• Follows MSGCU’s service standards to complete teller transactions and member service responsibilities.
• Understands and adheres to all MSGCU policies, procedures, and guidelines.
• Exceeds member service expectations and builds trusting relationships with members.
• Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues.
• Offers Credit Life, Credit Disability, and GAP when identified in our members’ best interest.
• Generates new business by asking for the business and for referrals.
• Maintains familiarity with competitor fees and products.
• Actively engages with the branch team to ensure members are served efficiently and promptly.

Essential Knowledge, Skills, and Abilities:

• Member Focus: Builds strong member relationships by using effective listening skills.
• Action Oriented: Takes on new opportunities with a sense of urgency and enthusiasm.
• Communicates Effectively: Actively listens and provides timely information.
• Instills Trust: Gains the confidence of others by modeling honesty and integrity.
• Self-Development: Actively seeks new ways to grow and be challenged.
• Demonstrated effective sales skills.
• Proficiency with technology and software.
• Above average reasoning, mathematical, and language ability.

Essential Preparation and Experience:

• High school diploma or GED; and
• 6 months of experience as a teller or retail sales representative; and
• Either
  • 2 years retail sales experience, or
  • Associate degree preferably in Business Administration, Marketing, Accounting or Finance, or
  • 1 year of member/customer facing experience within a financial institution.

Working Conditions:

• Office environment with minimal discomfort from noise or other factors.
• Required to travel throughout MSGCU’s service area as needed.
• Exposed to potentially hazardous conditions, such as robbery.
• This work involves sitting most of the time with brief periods of walking or standing.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also offer generous health benefits, vacation time, retirement plan contributions, and discounts on loans and phone service.

• Base hourly pay begins at $17.80 / hour
• Eligible to earn incentives as part of our variable compensation plan
• Medical, dental and vision on your first day
• 3% contribution from MSGCU to your 401(k) if you are at least 21 years old
• 12 paid holidays and up to 120 hours of PTO your first year