Universal Banker

First International Bank & Trust; Grand Forks (ND); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Universal Banker to join their retail sales team. In this customer-facing role, you will handle transactions, assist with account openings, and provide lending expertise across various products. Your ability to engage with customers and offer personalized service will be key to building strong relationships and enhancing their banking experience. The company values its employees and offers competitive benefits, including generous PTO, health insurance, and a supportive work environment. If you are passionate about customer service and looking to grow in the banking sector, this opportunity is perfect for you.

Benefits

Generous PTO and Holiday pay

Health, Dental & Vision

401K Retirement Plan with Employer Match

Paid Parental Leave

Life and Disability Insurance

Weekend Differential

Qualifications

• 3-5 years of retail banking experience is preferred.
• NMLS certification and recent consumer lending experience preferred.

Responsibilities

• Engage with customers face to face, handling transactions and inquiries.
• Educate customers on banking products and provide tailored recommendations.

Skills

Verbal Communication

Written Communication

Customer Service

Adaptability

Education

Associate’s Degree

Job description

Universal Banker

Department: Retail Sales Location: Grand Forks, ND

In this position you will be customer facing every day. You will handle basic transactions, account opening, lending (credit card, auto, home equity), and more. This is a higher-level Retail Banking position and having foundational knowledge and/or experience will be beneficial.

Key Responsibilities:

• You will be working face to face with customers every day and handling any questions they have.
• Be the Customers One Stop Shop:
  • Provide support with transactions (deposit/withdrawal)
  • Account opening and maintenance.
  • Educate customers on FIBT products and services.
  • Provide consumer and home equity expertise.
  • Proactively engage in outbound calling to prospective and existing customers to identify financial needs and strengthen client relationships.
  • Advise customers on banking products and services providing tailored recommendations that align with their financial goals.
  • Treat customers like family.
• Act as a subject matter expert for the rest of the retail team at the branch.

Competencies:

• You will need strong verbal and written skills to be able to interact with our customers and provide a high level of professional customer service.
• You will need to be able to adapt to different customers, questions, or situations that may present themselves throughout the day.
• Given the in-person nature of this position, professionalism will be especially important as you are dealing with the customer.

Requirements:

• An Associate’s Degree/equivalency is preferred.
• Three to five years prior retail banking experience is preferred.
• NMLS certification is preferred.
• Recent consumer lending experience is preferred.

First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ.

We show our employees we care by providing competitive benefits, training, and growth opportunities. Here are the things we offer within our full-time benefits package:

• Generous PTO and Holiday pay
• Health, Dental & Vision
• 401K Retirement Plan with Employer Match
• Paid Parental Leave
• Life and Disability Insurance
• This position also offers a $5.00 per hour weekend differential.

If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly to [e-mail].

Equal Opportunity Employer

About Us

Who is FIBT?

First International Bank & Trust (FIBT) is a full-service, family-owned, independent community bank serving a wide range of communities across North Dakota, South Dakota, Minnesota, and Arizona.