Branch Service Manager - Pest Control Team Lead

Rentokil North America; Manassas (VA); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Training & Licensure

Company vehicle + gas card

Competitive pay

Career advancement

Health benefits (medical, dental, view

Disability & Life Insurance

Paid time off

Job summary

Terminix, part of Rentokil North America, is seeking a Service Manager to lead Pest Technician Teams at a local branch. You will ensure efficient routes, safety standards, and high customer satisfaction across residential customers in your community.

You will recruit, train, and manage field staff, monitor schedules, and drive service quality while upholding safety policies and regulatory compliance.

Qualifications

• An associate's degree (A four year degree is highly desirable).
• Must possess a valid driver's license from state of residence.
• Having 1-2 years of related experience is very helpful, but not required.
• Willingness to relocate is highly desirable.
• You are able to effectively lead and motivate others.
• You have strong communications skills - impersonal, written, presenting.
• You are good at problem solving and coming up with practical solutions.
• You are able to build rapport easily and establish trust with customers and employees.
• You are detailed oriented and understand the importance of safety.
• You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service.
• You should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary.

Responsibilities

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancellation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

Skills

Associate degree

Driver's license

Relevant experience

Willingness to relocate

Leadership ability

Communication skills

Problem solving

Rapport building

Attention to detail

Math skills

Customer-focused

Education

Associate's degree

Job description

Terminix, part of Rentokil North America, is seeking a Service Manager to lead Pest Technician Teams at a local branch. You will ensure efficient routes, safety standards, and high customer satisfaction across residential customers in your community.

You will recruit, train, and manage field staff, monitor schedules, and drive service quality while upholding safety policies and regulatory compliance.