Branch Service Manager

Graham Personnel Services; Bloomington (IN); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health insurance with HSA option & employer match

Dental insurance

Vision insurance

401(K) with employer match

Job summary

A staffing agency is seeking a results-driven Branch Manager for their Bloomington, Indiana location. This leadership role involves managing daily operations, driving efficiency, and ensuring top-notch customer service. Ideal candidates should have experience in branch or service management, strong leadership skills, and a background in plumbing or construction. The position offers a competitive salary, performance-based incentives, and health benefits including 401(K) matching.

Qualifications

• Proven experience in branch, operations, or service management.
• Strong leadership and team development skills required.
• Background in plumbing, construction, or service industry preferred.

Responsibilities

• Oversee daily branch operations, including managing staff.
• Lead, coach, and develop technicians and supervisors.
• Manage scheduling and dispatching for service excellence.

Skills

Leadership skills

Customer service skills

Problem-solving skills

Job description

Salary: $95,000 - $105,000 (based on experience)

Requirement: Plumbing License in the service region

Position Summary

Our client is seeking a results-driven Branch Manager to oversee daily operations at their Bloomington, Indiana location. This leadership role is responsible for managing branch performance, driving operational efficiency, leading teams, and ensuring exceptional customer service. The ideal candidate is a hands-on leader with strong operational, people-management, and business development skills.

Key Responsibilities

• Oversee daily branch operations, including field and office staff
• Lead, coach, and develop technicians, supervisors, and support staff
• Manage scheduling, dispatching, and workflow to ensure service excellence
• Monitor branch financial performance, budgets, and profitability
• Ensure compliance with company policies, safety standards, and local regulations
• Drive customer satisfaction and resolve escalated service issues
• Support recruiting, hiring, onboarding, and performance management
• Maintain inventory, equipment, vehicles, and facility needs
• Collaborate with regional leadership to execute company initiatives
• Identify opportunities for growth and operational improvements

Qualifications

• Proven experience in branch, operations, or service management
• Strong leadership and team development skills
• Experience managing budgets and operational KPIs
• Background in plumbing, construction, or service industry preferred
• Excellent communication, customer service, and problem-solving skills
• Ability to thrive in a fast-paced, service-driven environment
• Valid driver’s license and clean driving record
• Performance-based incentives (if applicable)
• Health, with HSA option & employer match, dental, vision & 401(K) with employer match.