Branch Service Center Manager

TruService Community Federal Credit Union; Little Rock (AR); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Community-focused culture

Opportunity to lead and grow

Job summary

A community-focused credit union in Little Rock is seeking a Branch Service Center Manager to oversee daily operations and lead a high-performing team. This role requires a passion for serving members and developing staff, alongside proven experience in banking and business development. Ideal candidates will have strong leadership skills, a bachelor's degree, and a commitment to community service. The position offers a competitive salary range of $50,000 to $65,000, plus opportunities for professional growth.

Qualifications

• 5+ years in banking or credit unions.
• 2+ years in retail customer service and/or business development.
• Comprehensive knowledge of banking/credit union operations.

Responsibilities

• Lead and coach a high-performing branch team.
• Cultivate strong community relationships and drive business development.
• Oversee daily branch operations and ensure compliance.

Skills

Leadership

Customer service

Business development

Coaching

Bi-lingual

Education

Bachelor’s degree or equivalent experience

Job description

TruService Community Federal Credit Union

Branch Service Center Manager

📍 Main Branch Little Rock

💼 Full‑time · Salaried/Exempt

About TruService

At TruService, we’re dedicated to improving the financial lives of our members. Our employees are ambassadors for our mission: “Here for You, Here for the Community.” We pride ourselves on service, integrity, and building strong relationships with the people we serve.

About the Role

We’re seeking a dynamic Branch Service Center Manager to lead one of our branches and represent TruService within the community. This hands‑on leader will oversee daily operations, coach and develop staff, drive growth, and ensure exceptional service delivery.

This role is perfect for someone who loves serving members, leading teams, and making a meaningful community impact.

What You’ll Do

• Lead and coach a high‑performing branch team
• Cultivate strong community relationships and drive business development
• Promote our full suite of consumer and business products
• Oversee daily branch operations and ensure compliance
• Resolve member concerns with professionalism and care
• Perform key branch functions (lending, new accounts, member service)
• Achieve branch sales, service, and growth goals
• Collaborate with support departments to maintain consistency and internal controls

What We’re Looking For

• Bachelor’s degree or equivalent experience
• 5+ years in banking or credit unions
• 2+ years in retail customer service and/or business development
• 2+ years leadership or management experience (strongly preferred)
• 1+ year lending experienceProven ability to meet growth and performance goals
• Strong coaching and team‑development skills
• Comprehensive knowledge of banking/credit union operations and regulations
• bi‑lingual preferred
• NMLS preferred

Salary & Benefits

💲 $50,000 – $65,000

✔️ Salaried/Exempt

✔️ Community‑focused culture

✔️ Opportunity to lead, grow, and make an impact

Ready to Apply?

If you're passionate about helping others reach their financial goals and want to lead a team that makes a difference, we’d love to hear from you.

👉 submit resume to [e-mail]