Branch Security Officer - Orlando

Tiffany & Co.; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading luxury retailer is seeking a Tiffany Branch Security Officer to enhance customer experience through exceptional security and operational support. In this role, you will partner with management to ensure the safety of the store and engage customers, providing a strong brand experience.

Qualifications

• High School Graduate is required.
• Basic computer skills necessary.
• Ability to work retail hours including nights and weekends.

Responsibilities

• Provide exceptional security and operations support.
• Partner with Senior Security Officer to deter theft and manage incidents.
• Create unique experiences by optimizing store amenities.

Skills

Attention to Detail

Communication

Customer Service

Education

High School Graduate

Job description

At Tiffany, we expect our employees to deliver the Tiffany Experience to each customer, and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Branch Security Officer, you will:

Security Controls and Operations :

• Provide exceptional security and operations support to drive sales and service.
• Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations, and implement Incident Management Program procedures.
• Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, and key access reports.
• Carry out operational tasks including opening and closing procedures. Assist with facilities repairs and communicate with the store team.
• Cover both security and back-of-house operations and controls.

Sales :

• Provide a positive Tiffany experience from beginning to end for each client.
• Deepen the relationship with our clients to drive lifetime dedication and spend.
• Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plans.

Service :

• Elevate the in-store experience, consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador during every customer interaction. Show proficiency in Client Experience Behaviors identified within the NPS program.
• Implement standard processes by optimizing hospitality and store amenities to create unique experiences, acting on NPS scores and client feedback.

EXPERIENCE

Required

• High School Graduate.
• Basic computer skills.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Authorization to work in the United States or the country where the position is based.

Desired

• Experience in a retail or security environment.
• One-year prior experience in a security-related position.