SECURITY OFFICER AM - CARIBE ROYALE ORLANDO HOTEL

Embassy Suites Orlando - Lake Buena Vista South; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading resort in Orlando is seeking a Security Officer to ensure the safety and security of all guests and visitors. The role includes maintaining surveillance, responding to emergencies, and complying with hotel regulations, providing crucial support in a fast-paced environment. Candidates should possess a high school diploma and relevant certifications, as well as experience in a hotel setting.

Qualifications

• Minimum of six months' experience in a high-volume or luxury hotel/resort atmosphere preferred.
• CPR, First Aid, and AED certifications preferred.

Responsibilities

• Maintain continual surveillance of resort areas, bordering property, and CCTV systems.
• Respond to emergency situations, including medical, security, and guest complaints.
• Conduct rounds throughout the resort, paying attention to unsecured areas.

Skills

Communication

Multitasking

Surveillance

Education

High school diploma

Tools

Microsoft Office

Job description

The Security Officer AM ensures the safety and security of all guests, members, Associates, patrons, and visitors. He / she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of the resort.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Able to handle a multitude of tasks in an ever-changing environment.
• CPR, First Aid and AED Certifications, preferred.
• Minimum of six (6) months' experience in a high-volume capacity, or luxury hotel / resort atmosphere preferred.
• This position will require the operation of a motor vehicle.

Responsibilities

• Always comply with Caribe Royale Orlando Hotel regulations to encourage safe and efficient resort operation.
• Adhere to office policies set forth by security management.
• Assist guests to their rooms or assist guests' w / entry into their rooms according to hotel standards.
• Answer phones using standard greeting and assist the caller with their needs.
• Maintain continual surveillance of resort areas, bordering property, and CCTV systems.
• Complete security activity logs, documenting all activity during shift.
• Respond to all incidents in a timely manner.
• Ensure all incident reports are completed accurately.
• Defuse any incidents of threats or violence within the resort.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Administer First Aid / CPR, as necessary.
• Control all keys within the guidelines established.
• Check all packages and Associate bags via the staff entrance / exit, or entrance of the parking areas.
• Maintain awareness of all suspicious persons and escort them off the property if warranted. Check and record identification of suspicious persons.
• Conduct rounds throughout the resort, paying particular attention to unsecured areas. Document any discrepancies.
• Knowledge of the resort's computerized locking system.
• Receive and process all lost and found items as per procedures established.
• Respond to all guest requests immediately.
• Perform any additional duties as required by management.

Education

• High school diploma : experience in a large hotel environment preferred.

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 100 pounds.
• Also requires standing / walking / reaching and bending throughout shift.

recblid l7trnga16sii690pd0v1x1cti8i8u2

Create a job alert for this search

Security Officer • Orlando, FL, United States