Branch Security Officer - Columbus

LVMH Group; Columbus (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

Tiffany & Co. in Columbus, OH is seeking a Security Officer to maintain a secure environment for clients and staff while acting as the first point of contact for Tiffany clients, ensuring a positive experience from entrance to exit.

The role blends security controls with back-of-house operations, including opening/closing procedures, incident reporting, and collaboration with management to deter theft and protect assets, all while delivering the renowned in-store service.

Qualifications

• Prior security experience in a retail environment.
• Must be able to work flexible retail hours, including nights, weekends and holidays.
• Authorized to work in the United States.

Responsibilities

• Maintain a secure environment for clients and employees and serve as first contact for Tiffany clients.
• Support store operations and assist with opening/closing procedures.
• Deterrence of theft, reporting missing assets, and responding to incidents following procedures.
• Deliver exceptional customer service and uphold the Tiffany brand experience.

Skills

Basic computer skills

Education

High School Diploma

Job description

The Security Officer maintains a secure environment for clients and employees at all times. This role includes serving as ambassador and first point of contact for Tiffany clients and is critical to provide a positive Tiffany experience from beginning to end for each client. Responsibilities include both security and back of house operations and controls.

Sales

Deepen the relationship with our clients to drive lifetime loyalty and spend. Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.

Service

Elevate in store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador during every customer interaction. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Customer Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Security Controls and Operations

Provide exceptional security and operations support to drive sales and service. Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures. Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions. Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and communicate with store team.

Qualifications

• High School Diploma.
• Basic computer skills.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Must have authorization to work in the United States or in the country where the position is based.
• Experience in a retail/security environment.
• 1 year prior experience in a security related position.