Branch Sales & Support Specialist

Packer-Fastener-and-Supply-Inc; Town of Wausau (WI); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Profit sharing

Paid time off

Holidays

Medical, dental, vision

401(k) with company match

Educational assistance

Employee wellness program

Career growth

Job summary

Packer Fastener seeks a Branch Support team member at the Wausau branch to assist sales and provide excellent customer service. You will work with procurement, warehouse, and sales teams to manage orders, deliveries, and inventory.

The role emphasizes reliability, multitasking, and the ability to handle multiple priorities while maintaining Swagger across operations and customer interactions.

Qualifications

• High School education or equivalent.
• Exhibits company Swagger.
• Highly motivated, handle multiple priorities with high attention to detail, and strong time management skills.
• Knowledge of product lines and pricing structure.
• Ability to think critically and solve practical problems.
• Basic math skills with ability to calculate discounts, interest, commissions, proportions, percentages.
• Excellent written and verbal communication skills.
• Must have a valid driver’s license and acceptable driving record.

Responsibilities

• Partner with the sales team to support day-to-day customer needs and sales activities.
• Respond to customer inquiries and help identify solutions to meet their needs.
• Manage and expedite blanket orders for priority accounts.
• Monitor open orders and proactively communicate updates to customers.
• Provide exceptional customer service and build strong customer relationships.
• Assist with quotes, order follow-up, product information, and other sales-related activities.
• Learn Packer’s products, systems, processes, and sales strategies to become a trusted resource for our customers and team.
• Communicate with vendors regarding order status, lead times, and discrepancies.
• Partner with Procurement, Warehouse, Inside Sales, and Outside Sales to ensure customer needs are met.
• Assist with order fulfillment, receiving, shipping, and inventory management.
• Perform local deliveries using a company vehicle.
• Service customers on-site, including bin stock and vending machine support.
• Identify opportunities to improve processes, customer service, and branch efficiency.
• Take on additional responsibilities and projects based on the needs of the branch.

Skills

Multitasking

Attention to detail

Communication

Time management

Education

High School diploma

Tools

Microsoft Office

Database software

Job description

Packer Fastener seeks a Branch Support team member at the Wausau branch to assist sales and provide excellent customer service. You will work with procurement, warehouse, and sales teams to manage orders, deliveries, and inventory.

The role emphasizes reliability, multitasking, and the ability to handle multiple priorities while maintaining Swagger across operations and customer interactions.