Branch Sales & Service Leader

F.N.B. Corp.; Bethesda (MD); On-site; USD 34,000 - 58,000; Full time

Job summary

F.N.B. Corp. in Bethesda, MD, is seeking an Assistant Branch Manager to drive sales through referrals, coach branch staff, and manage day-to-day operations. You will develop a personal referral network and convert inquiries into qualified leads while ensuring customer transactions meet banking standards.

The role requires strong customer service, communication, and organizational skills, with proficiency in MS Office and banking software. Occasional overnight travel for training may be required.

Qualifications

• High School diploma or GED required; 2+ years in related role preferred.
• Excellent customer service and strong written and verbal communication skills.
• Proficiency with MS Office (Word, Excel, PowerPoint) and data entry for referrals and banking records.

Responsibilities

• Promote the sales process through referral management and outbound calling.
• Identify customer financial needs and cross-sell bank products and services.
• Input and maintain data quality for referrals and applicants using branch technology.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corp. in Bethesda, MD, is seeking an Assistant Branch Manager to drive sales through referrals, coach branch staff, and manage day-to-day operations. You will develop a personal referral network and convert inquiries into qualified leads while ensuring customer transactions meet banking standards.

The role requires strong customer service, communication, and organizational skills, with proficiency in MS Office and banking software. Occasional overnight travel for training may be required.