Branch Sales Manager

Curtis Lumber Co, Inc.; Village of Ballston Spa (NY); Vor Ort; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

401k with company match

Paid holidays & PTO

Tuition reimbursement

Employee discount

Zusammenfassung

Curtis Lumber Co, Inc. is looking for a candidate with strong customer service and sales management skills. The ideal applicant will have 8 to 10 years of industry experience and a preferred bachelor’s degree.

Responsibilities include managing the branch sales plan, supporting customers effectively, and supervising staff. Benefits offered include competitive wages, a 401k with company match, paid holidays, and employee discounts.

Qualifikationen

• Effective communication skills both verbally and in writing.
• Advanced math skills are required.
• Ability to analyze financial reports and data.

Aufgaben

• Acknowledge and assist customers in a timely manner.
• Oversee the development of the branch sales plan.
• Prepare employee schedules and performance evaluations.
• Manage quality and quantity of employee productivity.

Kenntnisse

Customer service skills

Sales management

Leadership

Communication skills

Problem-solving skills

Advanced math skills

Proficient in Microsoft Office

Ausbildung

Bachelor’s degree (preferred)

8 to 10 years industry experience in sales and management

Jobbeschreibung

Overview

Curtis Lumber is a family‑owned building materials retailer founded in 1890 and one of the largest and fastest‑growing in the nation.

Responsibilities

Customer Service

• Acknowledge, greet, and assist customers in a timely and professional manner
• Provide accurate fast in, fast out service for customers
• Identify the needs and provide the appropriate level of assistance to the customer
• Effectively research and resolve customer complaints and conflicts

Sales Management

• Design and drive sales strategies by partnering sales with marketing, purchasing, merchandising, and operations to increase sales and drive profitability.
• Oversee the branch sales plan to grow commercial sales.
• Oversee the development and management of key sales positions to ensure there is expertise in each of our markets.
• Coordinate with Human Resources to ensure sales compensation rates and ranges remain updated.
• Work with the marketing team to ensure sustained use of effective marketing plans for core product groups to strengthen sales and market growth.

Leadership/Management

• Define employee responsibilities, monitor daily activity, and delegate or assign work as appropriate
• Prepare and distribute work schedules
• Challenge and develop employees’ performance, provide feedback, and hold direct reports accountable for their goals and job responsibilities
• Make recommendations for disciplining employees
• Ensure timely, accurate review of weekly time record reports and employee expenses for payroll processing
• Assist with candidate selection and interview process for new hires; make recommendations to hire
• Motivate employees and offer opportunity and reward appropriately
• Work with District Manager and/or Branch Manager and HR on potential employee terminations/employee issues; make recommendations to terminate employees
• Make recommendations to District Manager and/or Branch Manager regarding efforts to control employee turnover
• Prepare and present employees with quality and timely performance evaluations
• Oversee all store operations when the District Manager and/or Branch Manager is absent
• Manage quality and quantity of employee productivity
• Assist with determining staffing needs and requirements

Performance Expectations, Sales Skills, Business Growth/Development, Communication, Safety Expectations, General Expectations

• Excellent attitude and customer service skills
• Effectively research and resolve customer complaints and conflicts
• Do It Right the First Time – Strive to eliminate errors, prioritize work accuracy, seek opportunities to improve efficiencies
• Interact and communicate with supervisors, coworkers, and customers in a positive and professional manner
• Take responsibility for job performance of employees and overall customer satisfaction at their location
• Maintain a neat, clean store and yard appearance
• Practice good merchandising including setup and traffic flow
• Maintain inventory levels and notify appropriate person of out stocks
• Rotate stock
• Manage shrink by utilizing proper procedures for cull and damaged product
• Assist with physical inventory and cycle counts
• Understand the marketplace
• Know product features
• Work to meet prospect customers’ needs
• Ensure departments are prepared daily for sales and promotions
• Work with District Manager and/or Branch Manager to develop and grow customer base and sales volume
• Share expertise with others
• Assist the District Manager and/or Branch Manager in ensuring that the store operates at an acceptable yearly net profit and meets sales, gross margin, expense, and asset management goals
• View, monitor and interpret financial reports and data to assist in business decisions
• Ensure all sales are profitable and result in satisfied customers
• Ensure that all reasonable directives from the District Manager and/or Branch Manager are carried out in a timely and accurate manner
• Communicate regularly with the District Manager and/or Branch Manager regarding inventory levels, employee progress, safety, procedures, and general store efficiency
• Act as a coordinator between departments, focus efforts on efficient operations
• Comply with all safety policies and procedures and ensure they are understood and followed by employees
• Complete required monthly safety involvement
• Use proper PPE when required
• Maintain a safe work environment
• Be aware of surroundings at all times
• Always work safely
• Comply with all Company policies and procedures and ensure they are understood and followed by employees
• Develop new and existing skills through educational programs including seminars, product knowledge training and clinics
• Willing to become a member of a committee/team for current or new programs to ensure their success
• Attendance at Company/store meetings is mandatory

Qualifications

• Education/Experience: Bachelor’s degree preferred but not required. 8 to 10 years industry, sales, and management experience.
• Language Ability: Effective communication skills both verbally and in writing with individuals inside and outside of the company.
• Math Ability: Advanced math skills.
• Reasoning Ability: Effective independent decision making and problem‑solving skills. Must be able to analyze and interpret financial reports and data.
• Computer Skills: Proficient keyboard and computer skills including Microsoft Office and other company and discipline specific software applications.
• Certificates and License: Valid driver’s license acceptable to Curtis Lumber standards.

Benefits

• Competitive wages
• 401k with company match
• Ideal retail hours
• Paid holidays & PTO
• Bereavement pay
• Profit sharing
• 529 college savings
• Employee assistance program
• Tuition reimbursement
• Boot reimbursement
• Employee discountCommunity events
• Employee referral program

At Curtis Lumber we embrace a culture of accountability and safety.