Branch Sales Associate

Carrier Enterprise; Summerville (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Plan with Employer Match

Paid Vacation & Sick time

Job summary

Carrier Enterprise in Summerville, SC seeks a Branch Counter Sales Associate for HVAC Products to deliver exceptional customer service and product support. You will assist customers in finding HVAC/R solutions, handle orders, and manage stock. Ideal candidates have prior customer service experience, strong sales growth abilities, and technical proficiency. The role offers performance-based bonuses, health benefits, and a 401(k) plan with employer match.

Qualifications

• Prior experience in Customer Service.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Excellent relationship-building skills; must be a team builder and team player.

Responsibilities

• Greet customers and assist them in finding HVAC/R products.
• Accurately process customer orders and handle transactions.
• Assist customers in troubleshooting technical issues.

Skills

Customer Service

Sales growth

Cross-functional relationships

Technical support

Education

High School Diploma or GED

Associate’s degree in business/marketing

Tools

MS Office applications

Sales and inventory management systems

Job description

Branch Counter Sales Associate – HVAC Products

Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies. We serve licensed HVAC/R dealers and contractors across 28 states and beyond.

Job Summary

In this role you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top‑notch customer service will be key to your success. This position is eligible for performance‑based bonuses and incentives.

Essential Duties and Responsibilities

• Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Product Knowledge: Maintain a deep understanding of the HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up‑to‑date with industry trends and new product releases.
• Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
• Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• Travel: This role may require occasional travel for training, professional development, or meetings. Candidates should be prepared to travel with advance notice whenever possible.

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross‑functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.

Preferred Qualifications

• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above‑average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Requirements

• High School Diploma or GED equivalent; Associate’s degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
• Excellent relationship‑building skills; must be a team builder and team player focused on sales.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short‑term and Long‑term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.