Branch Sales Associate

Carrier Enterprise; Knoxville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with Employer Match

Tuition Reimbursement

Job summary

Carrier Enterprise in Knoxville, TN, is seeking a Branch Sales Associate to provide exceptional customer service and product support to HVAC/R professionals and contractors. You will also be responsible for order processing, stock management, and technical support related to HVAC products.

The ideal candidate has a strong background in customer service, excellent relationship-building skills, and a commitment to achieving sales growth. Enjoy a competitive pay package with great benefits at Carrier Enterprise.

Qualifications

• Experience in Customer Service.
• Ability to analyze market and competitor data.
• Experience with HVAC contractors preferred.

Responsibilities

• Provide exceptional customer service to HVAC/R professionals.
• Process customer orders and handle transactions accurately.
• Maintain product knowledge and assist customers with technical issues.

Skills

Customer Service

Sales Growth

Technical Support

Education

High School Diploma or GED

Associate's degree in business or marketing

Tools

MS Office

Sales and Inventory Management Systems

Job description

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. With approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada and over 2,000 employees, our vast footprint, inventory and e-Commerce platform allow us to provide customers with best-in-class service whenever and wherever it is needed.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision is simple: to become a world‑class distribution company and achieve differentiation through the relentless pursuit of service excellence. Our customers and employees make the difference, and we embrace diverse experiences, backgrounds, knowledge and ideas that strengthen our teams and business. From retail locations to e‑Commerce and mobile platforms, our team has the tools to help you grow your career at Carrier Enterprise.

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Branch Sales Associate - HVAC Products

Introduction

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Associate. Join a team that excels in providing top‑notch HVAC/R products, parts and supplies through licensed HVAC/R dealers and contractors.

Job Summary

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills and commitment to delivering top‑notch customer service will be key to your success. This position is eligible for performance‑based bonuses and incentives.

Essential Duties And Responsibilities

• Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
• Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
• Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel with advance notice whenever possible.

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross‑functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.

Preferred Qualifications

• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above‑average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Requirements

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
• Excellent relationship‑building skills; must be a team builder as well as a team player with a focus on sales.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short‑term and Long‑term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Invitation To Apply

Full‑time and part‑time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.