Branch Sales Associate

Carrier Enterprise; Arlington (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Employer Match

Tuition Reimbursement

Job summary

Carrier Enterprise is seeking a Branch Counter Sales Associate in Arlington, Texas, to provide exceptional customer service to HVAC/R professionals. The role involves assisting customers, processing orders, and managing stock levels at the branch.

Ideal candidates will have prior customer service experience, an understanding of sales growth strategies, and the ability to build cross-functional relationships. The position offers various benefits including health and dental insurance, a 401(k) plan, and performance-based bonuses.

Qualifications

• Prior experience in Customer Service.
• Experience in leadership roles preferred.
• Ability to analyze market data for business planning.
• Experience in B2B environment preferred.

Responsibilities

• Provide exceptional customer service and support.
• Process customer orders accurately and efficiently.
• Maintain knowledge of HVAC/R product inventory.
• Monitor and replenish stock levels.
• Assist customers with troubleshooting technical issues.

Skills

Customer Service

Leadership

Sales Growth

Cross-Functional Relationships

Technical Proficiency

Education

High School Diploma or GED

Associate's degree preferred

Tools

MS Office

Sales Management Systems

Job description

Branch Counter Sales Associate - HVAC Products

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top‑notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.

Essential Duties and Responsibilities

• Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
• Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
• Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns and warranty claims.
• This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross‑functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.

Preferred Qualifications

• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above‑average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Requirements

• High School Diploma or GED equivalent; Associate's degree in business, marketing or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
• Excellent relationship‑building skills; must be a team builder as well as a team player with a focus on sales.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short‑term and Long‑term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate and otherwise treat all employees and job applicants fairly.