Branch Production Lead – Mortgage & Lending Ops

Sekisui House US, LLC | Richmond American Homes; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Employee discounts

Life insurance

Job summary

Sekisui House U.S., Inc. in Austin is seeking a Production Branch Manager to lead branch-level lending production, oversee workflows, ensure quality loan submissions, and deliver a superior customer experience.

You will recruit, coach, and develop loan officers and staff, set short-term goals, monitor performance, and collaborate with Sales, Processing, Underwriting, and Operations to optimize production and policy adherence.

Qualifications

• Minimum of 4–6 years of relevant experience in consumer lending, lending sales, branch operations, or related field

Responsibilities

• Lead and manage branch production activities, including pipeline oversight, workflow coordination, and team performance.
• Establish short-term operational goals that support loan quality, efficiency, and service-level expectations.
• Recruit, coach, train, and develop loan officers, sales support staff, and other branch personnel.
• Review loan submissions for completeness and accuracy, assisting team members in strengthening file quality.
• Communicate operational updates, policy changes, and expectations to branch staff and cross-functional partners.

Skills

Leadership

Team Management

Customer Experience

Lending Knowledge

Pipeline Management

Regulatory Compliance

Process Improvement

Education

Bachelor's degree in business, finance, sales, or related discipline

Tools

Loan origination systems

Job description

Sekisui House U.S., Inc. in Austin is seeking a Production Branch Manager to lead branch-level lending production, oversee workflows, ensure quality loan submissions, and deliver a superior customer experience.

You will recruit, coach, and develop loan officers and staff, set short-term goals, monitor performance, and collaborate with Sales, Processing, Underwriting, and Operations to optimize production and policy adherence.