Branch Production Leader: Mortgage Lending & Team Growth

Sekisui House U.S., Inc.; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan

Paid time off

Employee discounts

Job summary

Sekisui House U.S., Inc. is seeking a results-driven Branch Leader to oversee production activities, lending workflows, and loan quality at the Austin division. This role partners with Sales, Processing, Underwriting, and Operations to drive a strong customer experience and branch performance.

You will recruit, coach, and develop loan officers and staff, enforce policies, and ensure compliance with regulatory requirements while scaling growth in a market with strong homebuilding activity.

Qualifications

• Bachelor's degree in business, finance, sales, or a related discipline, or equivalent education.
• 4–6 years of relevant experience in consumer lending, lending sales, branch operations, or a related field, or equivalent experience
• Leadership responsibility for performance management and operational execution

Responsibilities

• Lead and manage branch production activities, including pipeline oversight, workflow coordination, and team performance.
• Establish short-term operational goals that support loan quality, efficiency, and service-level expectations.
• Create a positive work atmosphere for internal branch staff and spirit of collaboration with the builder partner
• Ensure team adherence to lending policies, procedures, and regulatory requirements.
• Review and resolve escalated production issues involving underwriting, processing, closing, or borrower needs.
• Collaborate with Sales, Processing, Underwriting, and Operations to support timely loan movement and issue resolution.
• Monitor productivity, loan quality metrics, and branch performance trends, implementing improvements as needed.
• Recruit, coach, train, and develop loan officers, sales support staff, and other branch personnel.
• Review loan submissions for completeness and accuracy, assisting team members in strengthening file quality.
• Communicate operational updates, policy changes, and expectations to branch staff and cross-functional partners.
• Support branch growth initiatives and ensure consistent, customer-focused experience.

Skills

Leadership

Mortgage knowledge

Pipeline management

Staff coaching

Regulatory compliance

Communication skills

Education

Bachelor's degree in business, finance, or related field

Tools

Loan origination systems

Job description

Sekisui House U.S., Inc. is seeking a results-driven Branch Leader to oversee production activities, lending workflows, and loan quality at the Austin division. This role partners with Sales, Processing, Underwriting, and Operations to drive a strong customer experience and branch performance.

You will recruit, coach, and develop loan officers and staff, enforce policies, and ensure compliance with regulatory requirements while scaling growth in a market with strong homebuilding activity.