Senior Account Manager - Commercial Lines

Insurance Office of America; Arkansas; Remote; USD 65,000 - 95,000; Full time

Job summary

A leading insurance brokerage is seeking a Senior Account Manager for Commercial Lines, responsible for managing a book of business, ensuring account retention, and providing exceptional customer service. Ideal candidates will have extensive experience in account management, strong analytical skills, and be committed to fostering relationships while ensuring compliance with industry standards.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacation, and sick leave

401K with employer match

Employee stock plan

Career growth opportunities

Respectful culture and work/life balance

Community service involvement

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage assigned book of business and ensure account retention.
• Lead daily activities of the account management team.
• Handle customer service requests and manage policy expirations.

Skills

Analytical skills

Problem-solving skills

Decision-making skills

Customer service skills

Communication skills

Multitasking skills

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Join to apply for the Senior Account Manager - Commercial Lines role at Insurance Office of America

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA provides property and casualty, employee benefits, and personal lines insurance, as well as insurtech solutions. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and U.K. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines

Location: Fully remote | Book Focus: Telecom

Please note: If posted as fully remote or hybrid, individuals within 50 miles of a branch may need to work onsite occasionally. Learn more about our locations at ioausa.com/locations.

About the Role:

Manage an assigned book of business, ensuring account retention, supporting new business, coordinating administrative activities, resolving complex issues, and serving as a subject matter expert for the team.

Key Responsibilities:

• Maintain technical industry expertise.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports for delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of activities and maintain communication with the team.
• Deliver excellent service, anticipate needs, and respond quickly.
• Stay updated on company policies and procedures.
• Seek continuous improvement and demonstrate integrity and leadership.

Ideal Candidate Qualifications:

• 5+ years of account management experience or 7+ years in insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office.
• High School Diploma or equivalent.

What We Offer:

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacation, and sick leave.
• 401K with employer match.
• Employee stock plan.
• Career growth opportunities.
• Respectful culture and work/life balance.
• Community service involvement.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer committed to diversity and inclusion. For more information, visit www.ioausa.com.