International Tourism & Operations Intern

Haute École Louvain en Hainaut; Germany (OH); On-site; USD 20,664 - 27,552; Full time

Job summary

A European educational institute is searching for an International Operations Intern in the United States. This role involves providing exceptional customer service during check-ins and check-outs at depots, handling operations and quality control of campervans, and supporting fleet management. Ideal candidates are recent graduates or students in relevant fields, fluent in English, and possess a strong customer service orientation. A valid driver's license and a work permit are mandatory.

Qualifications

• Fluent in English and possess a work permit and valid driver’s license.
• Strong customer service skills and enjoy connecting with people.
• Ability to work in fast-paced international environments.

Responsibilities

• Handle customer check-ins and check-outs, process payments, and explain campervan functionalities.
• Manage reservations and prepare campervans and road trip extras.
• Perform quality control to maintain campervans in good condition.
• Support the team in fleet coordination and troubleshooting.

Skills

Fluent in English

Customer service orientation

Problem-solving mindset

Education

Student or recent graduate in Hospitality, Tourism, International Studies, Business Administration or a related field

Job description

WHO ARE WE LOOKING FOR?
You are a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration or a related field looking for an internship;
You are fluent in English, have a work permit and a valid driver’s licence (mandatory);
You like international environments and meeting new cultures;
You possess a natural talent for connecting with people and have a strong customer service orientation;

You have a problem-solving mindset, thriving to create solutions and feeling comfortable with getting your hands dirty;

THE ROLE
We are looking for university students or recent graduates who are seeking genuine work experience, vocational placement or an internship located in one of our Depots in Europe.
As an International Operations Intern, you’ll be representing our brand in person, providing our guests with world-class customer service when they start and finish road trips of a lifetime. Do you enjoy challenges, meeting new people and fast-paced environments? If so, this position might be your next step!

WHAT WILL YOU WORK ON?
Front-office activities:
Customer service and sales: Take care of check-ins and check-outs, register guests, process payments, explain campervan functionalities, terms and conditions, upsell road trip extras.
Back-office activities:
Operations handling: Align the reservations with the available campervans, verify and prepare campers and road trip extras and kits.
Quality control: Maintain the campervans in top condition, identify and act on possible maintenance or repair needs.
Support activities: Support the team in monitoring the existing stock, coordinating the fleet of campervans, troubleshooting operational issues.