Branch Operations Specialist - Loader & Vehicle Prep

RB Global Inc.; Commerce City (CO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k match

PTO 15 days

Health insurance

Job summary

IAA Holdings, LLC (IAA) is seeking a Branch Operations Assistant to support customer and branch inquiries under supervision, perform clerical duties, and assist with yard functions including loader operation. The role records key information on incoming vehicles and helps with vehicle upkeep through the sale process.

This position requires leadership, strong communication, and problem-solving skills, with a willingness to learn forklift operation within 90 days, basic mechanical knowledge, and

Qualifications

• Strong leadership skills.
• Superior time management skills.
• Ability to work independently.
• Strong proficiency in problem resolution.
• Excellent professional communication skills to interact effectively with customers & towers – both verbal and written.
• Willing to learn how to operate a forklift (Within 90 days of starting position).
• General mechanical knowledge of makes and models of vehicles required.
• Experience in the equipment rental or construction industry and/or related field preferred.
• Basic automotive repair skills preferred.
• Previous forklift operating experience.
• Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
• This position involves outdoor work in all types of weather.

Responsibilities

• Provide various customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing assignments, filing, and related clerical duties.
• Process all necessary paperwork for auction day, securing necessary approvals.
• Follow well-established procedures and under the close direction of the supervisor.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
• Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
• Experienced loader operation.
• Able and willing to report all violations of company policy to a supervisor or manager, immediately.
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
• Other duties as assigned per business needs.

Skills

Leadership

Time management

Independence

Problem solving

Communication

Forklift training

Mechanics knowledge

Equipment rental experience

Automotive repair

Forklift experience

Excel/PowerPoint

Safety awareness

Outdoor work

Tools

MS Office Suite

Job description

IAA Holdings, LLC (IAA) is seeking a Branch Operations Assistant to support customer and branch inquiries under supervision, perform clerical duties, and assist with yard functions including loader operation. The role records key information on incoming vehicles and helps with vehicle upkeep through the sale process.

This position requires leadership, strong communication, and problem-solving skills, with a willingness to learn forklift operation within 90 days, basic mechanical knowledge, and