Branch Operations & Customer Service Specialist

Westamerica; Clearlake (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Westamerica in Clearlake is looking for a dedicated customer service representative to provide quality service and promote bank products. You will be responsible for responding to customer inquiries, resolving issues, and exceeding service standards.

The ideal candidate will have excellent customer relations and basic math skills. This role requires effective communication and the ability to work as part of a team in a dynamic banking environment.

Qualifications

• Good customer relations and basic math skills required.
• Ability to clearly communicate and write, hear, and talk with co-workers and customers.
• Ability to maintain established service standards.

Responsibilities

• Provide quality service to customers.
• Promote sales of Bank services and products.
• Deliver 5 Points of Service to external customers.
• Resolve customer problems and inquiries.

Skills

Good customer relations

Basic math skills

Tools

Microsoft applications

10-key machine

Photocopier

ATM

Job description

Westamerica in Clearlake is looking for a dedicated customer service representative to provide quality service and promote bank products. You will be responsible for responding to customer inquiries, resolving issues, and exceeding service standards.

The ideal candidate will have excellent customer relations and basic math skills. This role requires effective communication and the ability to work as part of a team in a dynamic banking environment.