Branch Operations Manager I

WillScot; Buffalo (NY); On-site; USD 59,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Branch Operations Manager, where you will lead a dedicated team in ensuring operational excellence. This role involves managing branch operations, driving safety, and enhancing customer satisfaction through effective communication and strategic planning. You will be at the forefront of fostering a diverse and inclusive workplace, while also focusing on cost management and efficient resource utilization. If you are passionate about building relationships and leading teams to success, this is the perfect opportunity for you to make a significant impact in a dynamic environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

401(k) with match

Tuition reimbursement

Company holidays

Performance rewards

Qualifications

• 5 years of experience managing direct reports in a service environment.
• Ability to manage budgets and follow directions in a fast-paced setting.

Responsibilities

• Oversee branch operations and ensure high customer satisfaction.
• Manage costs and logistics efficiently while maintaining service standards.

Skills

Leadership

Problem-solving

Communication

Budget Management

Customer Service

Education

High school diploma or GED

3 years of applicable experience

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. Build your future with us!

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation and also has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value-driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

WHAT YOU'LL BE DOING:

Operations

• Provides direct and indirect managerial oversight to branch operational employees including, as applicable: Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, Branch Coordinator.
• This role will manage tasks, daily assignments, and other duties for temporary workers and contractors as appropriate.
• Employs timely and clear communication to all branch employees.
• Utilizes all internal systems to provide safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
• Cost management through the oversight of ongoing maintenance, inventory, and servicing of the fleet through efficient use of company resources (time, people, money, etc.).
• Utilizes forward-looking planning tools and budgets; actively manages costs, including all activities necessary to manage/operate a branch.
• Ensures timely and accurate work order, off rent/damage bill, inventory, and purchasing compliance.
• Ensures accurate and readily available parts, VAPS, and other resources necessary to conduct efficient operations.
• Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals.
• Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, and route efficiency.

Production

• Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate.
• Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, developing a strategy to ensure variances are minimal.
• Issue and track vendor purchase orders.
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements.
• Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
• Other duties as assigned.

Customer Service

• Utilizes the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
• Ensures On Time Deliveries, Returns, Relocations, and Service.
• Drives high levels of product quality (First Time Quality).
• Commercial readiness through operations excellence.

EDUCATION AND QUALIFICATIONS:

Requirements

• High school diploma, GED, or 3 years of applicable experience.
• 5 years of experience managing one or more direct reports in a service shop/manufacturing/building construction environment OR 2 years of experience with WillScot.
• Experience managing a unit or departmental budget OR 2 years of experience with WillScot.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Preferred

• Experience working with customers.
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in areas including fleet management, logistics, inventory, dispatching, building codes/permitting.

Personal Characteristics

• Lead by example through living our values:
• Dedicated to Health & Safety.
• Committed to Inclusion & Diversity.
• Driven to Excellence.
• Trustworthy & Reliable.
• Devoted to Our Customers.
• Community Focused.

#LI-MT1

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

Salary Range: $59,400.00 - $89,200.00
Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonuses or commission.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!