Branch Operations Manager

Lansing Building Products LLC; King of Prussia (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

401k with employer match

Paid vacation

Job summary

Lansing Building Products is seeking a Branch Operations Manager to oversee the day-to-day branch operations, including building product sales and distribution. This role partners with the Branch Manager to ensure efficient operations and exceptional customer service across windows, gutters, and siding.

The ideal candidate will have proven management experience, strong communication and computer skills, and the ability to motivate teams in a fast-paced environment.

Qualifications

• Experienced manager with ability to motivate subordinates.
• High integrity and energy in a fast-paced environment.
• Experience with building products in sales or senior warehouse roles.
• Ability to meet and reach personal goals.
• Strong interpersonal and communication skills.
• Strong computer knowledge and familiarity with inventory systems.
• Professional discretion and telephone etiquette.
• Physical ability to lift up to 70 pounds when required.

Responsibilities

• Oversee the branch day-to-day operations under the branch manager.
• Assist the branch manager with P&L management.
• Supervise inside sales staff and the warehouse manager.
• Act as the go-to leader for customer service opportunities and issues.
• Search for ways to improve branch operations and sales.
• Monitor warehouse processes, inventory, fleet, payroll, deposits, cycle counts, and daily reports.

Skills

Leadership

Interpersonal skills

Communication skills

Computer skills

Sales interest

Customer service

Physical stamina

Tools

MS Office

Inventory system

Job description

Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA. We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers.

A Branch Operations Manager is responsible for overseeing the overall operation of the branch and managing day-to-day activities while the Branch Manager is focused on driving sales in the field. This role oversees the branch’s building product operations, including the sale and distribution of windows, gutters, and siding, while ensuring the branch operates efficiently and customer needs are met. The Operations Manager also assists the Inside Sales team and Warehouse Manager as needed.

Branch Operations Manager Responsibilities:

• Live our mission statement centered on our values of respect, service, and excellence
• Works under the direction of the branch manager and is responsible for the day-to-day operation of the branch
• Plays a critical role in the profitability of the branch and assists the branch manager with P&L management
• Supervises the inside sales staff and the warehouse manager
• Serves as the “go-to” leader for customer service opportunities and issues
• Searches for ways to improve branch operations and sales
• Monitors all branch operations, including: warehouse processes, physical inventory, fleet, payroll, bank deposits, cycle counts, and daily reports using Lansing's "day's work in a day's time" philosophy
• Works alongside the warehouse manager and associates
• Uses company's sophisticated inventory management network, which ties all Lansing branches together
• Responsible for branch staffing
• Does what is necessary to get the job done while following our mission statement

Branch Operations Manager Qualifications:

• Experienced manager and supervisor with the ability to motivate subordinates
• High integrity and energy while working in a fast-paced environment
• Experienced manager with the ability to motivate subordinates
• Experience with building products either as a salesperson or in senior warehouse roles
• Ability to meet -- and reach -- personal goals
• Strong interest in sales and/or retail as evidenced by previous jobs or by education
• Excellent interpersonal skills -- the ability to work one-on-one with customers and the ability to resolve sensitive business-related issues
• Strong computer knowledge
• All-around business professional with exceptional telephone etiquette
• Competitor with a hunger for success and the willingness to go the extra mile
• Strong communication and social skills
• Heavy lifting -- up to 70 pounds -- may be required on occasion

A Career with Lansing Building Products offers:

• Coverage to support your overall well-being:Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
• Investment in your future:Competitive 401k, Employer Match of 50% up to 15% of salary
• Culture:Great Place to Work Certified every year since 2019
• Work/Life Balance:Paid Vacation & Sick Days
• Growth/Development:Tuition Reimbursement & Training Programs

Other Added Benefits:

• Company Paid Parental Leave
• Company Paid Life Insurance
• Short Term & Long-Term Disability
• Paid Holidays
• Health and Wellness program

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.